CPSCGeneral Alert

Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

Name: Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
Brand: Samsung Telecommunications America, of Richardson, Texas
SKU: CPSC-09744
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: May 22, 2009Recall ID: 09744Category: generalCountry: US

Reason for Recall / Hazard

The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.

Product Description & Identification

This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

Affected Products

Samsung "Jitterbug" Cell Phones

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2009/Samsung-Recalls-to-Upgrade-Certain-Cell-Phones-Could-Fail-to-Reach-Emergency-911-in-a-No-Service-Area
Title	Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
Images › 1 › U R L	https://www.cpsc.gov/~/link/d59e4b3b6e104eb8a216ee0319e253e8.jpg
Images › 1 › Caption	Recalled Cell Phones
Images › 2 › U R L	https://www.cpsc.gov/~/link/2bacffa40b524f0296f053f2c4bfb89b.jpg
Images › 2 › Caption	Recalled Cell Phone
Images › 3 › U R L	https://www.cpsc.gov/~/link/3cc47bf9888f4e99a0be587bf16027d7.jpg
Images › 3 › Caption	Recalled Cell Phone
Hazards › Name	The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Injuries › Name	None reported.
Products › Name	Samsung "Jitterbug" Cell Phones
Products › Type	Telephones, Cell Phones & Accessories
Products › Category I D	2167
Products › Number Of Units	About 160,000
Recall I D	6049
Remedies › Name	Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Retailers › Name	Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
Recall Date	2009-05-22T00:00:00
Description	This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Distributors › Name	GreatCall d/b/a Jitterbug, of San Diego, Calif.
Recall Number	09744
Manufacturers › Name	Samsung Telecommunications America, of Richardson, Texas
Consumer Contact	For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com
Last Publish Date	2014-05-23T00:00:00
Manufacturer Countries › Country	South Korea

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Overview

Recalling FirmSamsung Telecommunications America, of Richardson, Texas

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: Samsung Telecommunications America, of Richardson, Texas - Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

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https://therecallfile.com/recalls/samsung-recalls-to-upgrade-certain-cell-phones-could-fail-to-reach-eme/CPSC-09744

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Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area