CPSCGeneral Alert
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 91...
Published: May 22, 2009Recall ID: 09744Category: generalCountry: US
Reason for Recall / Hazard
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Product Description & Identification
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Affected Products
Samsung "Jitterbug" Cell Phones
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2009/Samsung-Recalls-to-Upgrade-Certain-Cell-Phones-Could-Fail-to-Reach-Emergency-911-in-a-No-Service-Area |
| Title | Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area |
| Images › 1 › U R L | https://www.cpsc.gov/~/link/d59e4b3b6e104eb8a216ee0319e253e8.jpg |
| Images › 1 › Caption | Recalled Cell Phones |
| Images › 2 › U R L | https://www.cpsc.gov/~/link/2bacffa40b524f0296f053f2c4bfb89b.jpg |
| Images › 2 › Caption | Recalled Cell Phone |
| Images › 3 › U R L | https://www.cpsc.gov/~/link/3cc47bf9888f4e99a0be587bf16027d7.jpg |
| Images › 3 › Caption | Recalled Cell Phone |
| Hazards › Name | The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911. |
| Injuries › Name | None reported. |
| Products › Name | Samsung "Jitterbug" Cell Phones |
| Products › Type | Telephones, Cell Phones & Accessories |
| Products › Category I D | 2167 |
| Products › Number Of Units | About 160,000 |
| Recall I D | 6049 |
| Remedies › Name | Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted. |
| Retailers › Name | Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150. |
| Recall Date | 2009-05-22T00:00:00 |
| Description | This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall. |
| Distributors › Name | GreatCall d/b/a Jitterbug, of San Diego, Calif. |
| Recall Number | 09744 |
| Manufacturers › Name | Samsung Telecommunications America, of Richardson, Texas |
| Consumer Contact | For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com |
| Last Publish Date | 2014-05-23T00:00:00 |
| Manufacturer Countries › Country | South Korea |