CPSCGeneral Alert

Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot

Name: Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot
Brand: Rheem Sales Company Inc., of Montgomery, Ala.
SKU: CPSC-16177
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: May 26, 2016Recall ID: 16177Category: generalCountry: US

Reason for Recall / Hazard

The control panel on the water heaters can overheat, posing fire and burn hazards.

Product Description & Identification

This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the "Performance Platinum" Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges: Model Number Serial Number Ranges Date Code XE40M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014 XE80T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014

Affected Products

Rheem electric water heaters

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2016/Rheem-Recalls-to-Repair-Water-Heaters
Title	Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16177.16177a.jpg
Images › 1 › Caption	Recalled Rheem brand Performance Platinum electric water heater.
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16177.16177b.jpg
Images › 2 › Caption	The rating plate is located near the bottom of the unit.
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16177.16177c.jpg
Images › 3 › Caption	The rating plate shows the model number, date of manufacture and serial number.
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16177.16177d.jpg
Images › 4 › Caption	The Performance Platinum Rheem logo decal is on the front above the thermostat control panel.
Hazards › Name	The control panel on the water heaters can overheat, posing fire and burn hazards.
Injuries › Name	The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. No injuries have been reported.
Products › Name	Rheem electric water heaters
Products › Type	Electric Water Heaters
Products › Category I D	68025
Products › Number Of Units	About 54,000
Recall I D	7751
Remedies › Name	Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
Retailers › Name	The Home Depot stores nationwide and online from January 2014 through April 2016 for between $450 and $720.
Recall Date	2016-05-26T00:00:00
Description	This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the "Performance Platinum" Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges: Model Number Serial Number Ranges Date Code XE40M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014 XE80T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014
Distributors › Name	Rheem Sales Company Inc., of Montgomery, Ala.
Recall Number	16177
Manufacturers › Name	Rheem Sales Company Inc., of Montgomery, Ala.
Remedy Options › Option	Repair
Consumer Contact	Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.
Last Publish Date	2016-05-26T00:00:00
Manufacturer Countries › 1 › Country	United States
Manufacturer Countries › 2 › Country	Mexico

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Overview

Recalling FirmRheem Sales Company Inc., of Montgomery, Ala.

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: Rheem Sales Company Inc., of Montgomery, Ala. - Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot

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https://therecallfile.com/recalls/rheem-recalls-to-repair-water-heaters-due-to-fire-and-burn-hazards-sol/CPSC-16177

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Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot