CPSCGeneral Alert
Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Bu...
Published: July 28, 2017Recall ID: 17760Category: generalCountry: US
Reason for Recall / Hazard
The dispensers can overheat and smoke, posing fire and burn hazards.
Product Description & Identification
This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.
Affected Products
AccuPure floor-standing filtration dispensers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2017/Nestle-Waters-North-America-Recalls-AccuPure-Water-Dispensers-Recall-Alert |
| Title | Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1.png |
| Images › 1 › Caption | Nestlé Waters AccuPure floor standing filtration dispenser – HB215-3G |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Screen Shot 2017-07-28 at 9.39.34 AM.png |
| Images › 2 › Caption | Nestlé Waters AccuPure floor standing filtration dispenser – HW215-3G |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/pic3.png |
| Images › 3 › Caption | Location of Model Number |
| Hazards › Name | The dispensers can overheat and smoke, posing fire and burn hazards. |
| Injuries › Name | Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire. No injuries have been reported. |
| Products › Name | AccuPure floor-standing filtration dispensers |
| Products › Number Of Units | About 12,300 |
| Recall I D | 8106 |
| Remedies › Name | Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters. |
| Importers › 1 › Name | Nestlé Waters North America Inc., of Stamford, Conn. |
| Importers › 2 › Name | MTN Products Inc., of La Verne, Calif. |
| Retailers › Name | These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail. |
| Recall Date | 2017-07-28T00:00:00 |
| Description | This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser. |
| Recall Number | 17760 |
| Manufacturers › Name | Water Solutions (Hong Kong) Limited of Hong Kong |
| Remedy Options › Option | Replace |
| Consumer Contact | Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information. |
| Last Publish Date | 2017-07-28T00:00:00 |
| Manufacturer Countries › Country | China |