CPSCGeneral Alert
Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
Published: December 27, 2011Recall ID: 12074Category: generalCountry: US
Reason for Recall / Hazard
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Product Description & Identification
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Affected Products
Navien Instantaneous or Tankless Water Heaters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2012/Navien-Recalls-Tankless-Water-Heaters-Due-to-Risk-of-Carbon-Monoxide-Poisoning |
| Title | Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning |
| Images › U R L | https://www.cpsc.gov/s3fs-public/Recall.2012.12074.12074.jpg |
| Images › Caption | Recalled tankless water heater |
| Hazards › Name | An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer. |
| Injuries › Name | None reported |
| Products › Name | Navien Instantaneous or Tankless Water Heaters |
| Products › Type | Gas Water Heaters |
| Products › Category I D | 68028 |
| Products › Number Of Units | About 13,000 |
| Recall I D | 944 |
| Remedies › Name | Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home. |
| Importers › Name | Navien America Inc., of Irvine, Calif. |
| Retailers › Name | Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100. |
| Recall Date | 2011-12-27T00:00:00 |
| Description | Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format. |
| Recall Number | 12074 |
| Manufacturers › Name | Kyung Dong Navien Co. Ltd., South Korea |
| Remedy Options › Option | Repair |
| Consumer Contact | For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/ |
| Last Publish Date | 2016-04-22T00:00:00 |
| Manufacturer Countries › Country | South Korea |