CPSCGeneral Alert
Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Cha...
Published: December 17, 2013Recall ID: 14061Category: generalCountry: US
Reason for Recall / Hazard
The computer's charger can overheat and melt, posing fire and burn hazards.
Product Description & Identification
This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
Affected Products
HP Chromebook 11 power supply/charger
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2014/Google-and-HP-Recall-HP-Chromebook-11-Chargers |
| Title | Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14061.HPChromebookCharger1LARGE.jpg |
| Images › 1 › Caption | HP Chromebook 11 charger |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14061.HPChromebookCharger2LARGE.jpg |
| Images › 2 › Caption | HP Chromebook 11 charger |
| Hazards › Name | The computer's charger can overheat and melt, posing fire and burn hazards. |
| Injuries › Name | Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger. |
| Products › Name | HP Chromebook 11 power supply/charger |
| Products › Type | Battery Chargers |
| Products › Category I D | 67668 |
| Products › Number Of Units | About 145,000 units |
| Recall I D | 1581 |
| Remedies › Name | Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger. |
| Importers › Name | Google Inc., of Mountain View, Calif. |
| Retailers › Name | Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280. |
| Recall Date | 2013-12-17T00:00:00 |
| Description | This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins. |
| Distributors › Name | Hewlett-Packard Company (HP), of Palo Alto, Calif. |
| Recall Number | 14061 |
| Remedy Options › Option | Replace |
| Consumer Contact | Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information. |
| Last Publish Date | 2015-01-07T00:00:00 |
| Manufacturer Countries › Country | China |