CPSCGeneral Alert
FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn ...
Published: August 16, 2017Recall ID: 17762Category: generalCountry: US
Reason for Recall / Hazard
The cellphone battery can overheat, posing fire and burn hazards.
Product Description & Identification
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Affected Products
Batteries in refurbished cellphones
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2017/FedEx-Supply-Chain-Recalls-Cellphone-Batteries-Recall-Alert |
| Title | FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert) |
| Images › U R L | https://www.cpsc.gov/s3fs-public/Recalled cellphone battery.png |
| Images › Caption | Recalled cellphone battery |
| Hazards › Name | The cellphone battery can overheat, posing fire and burn hazards. |
| Injuries › Name | FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage. |
| Products › Name | Batteries in refurbished cellphones |
| Products › Number Of Units | About 10,200 batteries |
| Recall I D | 8121 |
| Remedies › Name | Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers. |
| Retailers › Name | The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017. |
| Recall Date | 2017-08-16T00:00:00 |
| Description | This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung. |
| Distributors › Name | FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa. |
| Recall Number | 17762 |
| Remedy Options › Option | Replace |
| Consumer Contact | FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information. |
| Last Publish Date | 2017-08-16T00:00:00 |
| Manufacturer Countries › Country | Unknown |