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Health CanadaGeneral Alert

Emporia’s North America Smart Plugs recalled due to electric shock hazard

Published: September 26, 2023Recall ID: 74335Category: generalCountry: Canada
Canada
Safety AlertHealth CanadaCanadaCanada

Emporia’s North America Smart Plugs recalled due to electric shock hazard

Recalling Firm: Consumer product safety

Reason for Recall / Hazard

Electrical hazard

Product Description & Identification

Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.For more information, consumers can contact Emporia by toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, by email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on “Product Recall” at the bottom of the page for more information.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Affected Products

Emporia’s North America Smart Plugs

Additional Source Details

FieldValue
N I D74335
U R Lhttps://recalls-rappels.canada.ca/en/alert-recall/emporia-s-north-america-smart-plugs-recalled-due-electric-shock-hazard
IssueElectrical hazard
TitleEmporia’s North America Smart Plugs recalled due to electric shock hazard
ProductEmporia’s North America Smart Plugs
Archived0
CategoryElectronics
Last updated2023-09-26
OrganizationConsumer product safety
What you should doConsumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.For more information, consumers can contact Emporia by toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, by email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on “Product Recall” at the bottom of the page for more information.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

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Overview

  • Recalling FirmConsumer product safety
Recall Hazard Severity
Caution (Class III)
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