DuoDERM Extra Thin and DuoDERM CGF adhesive wound dressings
AustraliaDuoDERM Extra Thin and DuoDERM CGF adhesive wound dressings
Reason for Recall / Hazard
TranslatedThe packaging of the adhesive wound dressings is not sealed together completely, leaving partial or fully open seals. The product may become non-sterile if the seal is open.
Product Description & Identification
TranslatedReason / Defects: The packaging of the adhesive wound dressings is not sealed together completely, leaving partial or fully open seals. The product may become non-sterile if the seal is open. Hazards: If the dressing is non-sterile and used to treat wounds, this may result in infection and health complications. What to do: Consumers should not use the affected products and should contact ConvaTec Australia to arrange for the return of the products for a replacement or refund. For more information, contact ConvaTec Australia by phone on 1800 339 412.
Affected Products
TranslatedDuoDERM Extra Thin and DuoDERM CGF adhesive wound dressings Product codes: 187957, 187955 and 187660 Batches: 9J02859, 9H02226, 9H04865, 9L02456, 9L01731, 9L04890, 9K02656, 9H01234, 9M01779, 9H00183, 9B02984Y and 0A03460 ARTG 157331 (Convatec Australia Pty Ltd - Duoderm Extra Thin - Dressing, hydrogel) ARTG 157332 (Convatec Australia Pty Ltd - Duoderm CGF - Dressing, hydrogel)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 921c9597-50ac-4999-ba49-393024147964 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/duoderm-extra-thin-and-duoderm-cgf-adhesive-wound-dressings |
| Pub Date | Fri, 03 Sep 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/DuoDERM%20CGF%20adhesive%20wound%20dressing_0.png?itok=IrG5I-my |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought DuoDERM Extra Thin and DuoDERM CGF adhesive wound dressings?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: DuoDERM Extra Thin and DuoDERM CGF adhesive wound dressings Check if your household is affected: https://therecallfile.com/recalls/duoderm-extra-thin-and-duoderm-cgf-adhesive-wound-dressings/AU-921c9597-50ac-4999-ba49-393024147964
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