CPSCGeneral Alert

Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported

Name: Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Youn...
Brand: Custom Elevator, of Plumsteadville, Pennsylvania
SKU: CPSC-22235
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: September 29, 2022Recall ID: 22235Category: generalCountry: US

Reason for Recall / Hazard

Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.

Product Description & Identification

This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers' homes.

Affected Products

Residential elevators

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2022/Custom-Elevator-Recalls-Residential-Elevators-Due-to-Child-Entrapment-Hazard-Risk-of-Serious-Injury-or-Death-to-Young-Children-One-Death-Reported
Title	Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/1-82633.png
Images › 1 › Caption	Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/2-82639.png
Images › 2 › Caption	Scenario depicting a child trapped between an exterior landing (hoistway) door and an interior elevator car door due to a hazardous gap. The exterior door locks the young child in the hazardous space between the doors when the elevator is called to another floor, putting the child at risk of being crushed or pinned and suffering serious injuries or death.
Hazards › Name	Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
Injuries › Name	In July 2021, a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a residential elevator.
Products › Name	Residential elevators
Recall I D	9406
Remedies › Name	Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Retailers › Name	Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies.
Recall Date	2022-09-29T00:00:00
Description	This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers' homes.
Recall Number	22235
Manufacturers › Name	Custom Elevator, of Plumsteadville, Pennsylvania
Remedy Options › Option	Repair
Consumer Contact	Custom Elevator toll-free at 888-443-2800 from 8 a.m. to 5 p.m. ET Monday through Friday, email at spaceguards@customelevatorinc.com or online at www.homeelevator-recall.com/customelevator or www.customelevatorinc.com and click on "Important Recall Notice" for more information and for those specific elevators subject to the recall.
Last Publish Date	2022-09-29T00:00:00
Manufacturer Countries › Country	United States

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Overview

Recalling FirmCustom Elevator, of Plumsteadville, Pennsylvania

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: Custom Elevator, of Plumsteadville, Pennsylvania - Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported

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https://therecallfile.com/recalls/custom-elevator-recalls-residential-elevators-due-to-child-entrapment/CPSC-22235

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Spread the WordCustom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported

Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported