Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls
USCricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls
Reason for Recall / Hazard
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
Product Description & Identification
This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.
Affected Products
Cricket EZ Cellular Phones
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2008/Cricket-EZ-Cell-Phones-Recalled-Audio-Problem-Interferes-with-Emergency-911-Calls |
| Title | Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls |
| Images › U R L | https://www.cpsc.gov/~/link/2231eca88f7946189dc3422209d50852.jpg |
| Images › Caption | Recalled Cellular Phone |
| Hazards › Name | A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator. |
| Injuries › Name | Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported. |
| Products › Name | Cricket EZ Cellular Phones |
| Products › Type | Telephones, Cell Phones & Accessories |
| Products › Category I D | 2167 |
| Products › Number Of Units | About 285,000 |
| Recall I D | 4594 |
| Remedies › Name | Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall. |
| Retailers › Name | Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90. |
| Recall Date | 2008-05-20T00:00:00 |
| Description | This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall. |
| Distributors › Name | Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.) |
| Recall Number | 08572 |
| Consumer Contact | For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com |
| Last Publish Date | 2014-05-23T00:00:00 |
| Manufacturer Countries › Country | China |
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