CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
USCPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
Recalling Firm: Segway LLC, of Manchester, New Hampshire
Reason for Recall / Hazard
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
Product Description & Identification
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
Affected Products
Segway "i Series" Human Transporters (HT)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2003/CPSC-Segway-LLC-Announce-Voluntary-Recall-to-Upgrade-Software-on-Segway-Human-Transporters |
| Title | CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Segway-HT-i167.jpg |
| Images › 1 › Caption | Recalled Segway HT i167 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Segway-HT-p133.jpg |
| Images › 2 › Caption | Recalled Segway HT p133 |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Segway-HT-e167.jpg |
| Images › 3 › Caption | Recalled Segway HT e167 |
| Hazards › Name | Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert. |
| Injuries › Name | Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches. |
| Products › Name | Segway "i Series" Human Transporters (HT) |
| Products › Type | Human Transporters |
| Products › Category I D | 2004 |
| Products › Number Of Units | Approximately 6,000 |
| Recall I D | 2506 |
| Remedies › Name | Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety. |
| Retailers › Name | Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents. |
| Recall Date | 2003-09-26T00:00:00 |
| Description | This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets. |
| Recall Number | 03553 |
| Manufacturers › Name | Segway LLC, of Manchester, New Hampshire |
| Consumer Contact | Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET). |
| Last Publish Date | 2025-07-21T00:00:00 |
| Manufacturer Countries › Country | United States |
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Overview
- Recalling FirmSegway LLC, of Manchester, New Hampshire
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🚨 SAFETY ALERT: Segway LLC, of Manchester, New Hampshire - CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters Check if your household is affected: https://therecallfile.com/recalls/cpsc-segway-llc-announce-voluntary-recall-to-upgrade-software-on-segwa/CPSC-03553
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