CPSCGeneral Alert

CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes

Name: CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
Brand: Motorola Inc. Broadband Communications Sector, of Horsham, Pa.
SKU: CPSC-02226
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: August 8, 2002Recall ID: 02226Category: generalCountry: US

Reason for Recall / Hazard

Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.

Product Description & Identification

These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.

Affected Products

Motorola DCT2000 digital cable set-top boxes

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2002/CPSC-Motorola-Inc-Announce-Recall-of-Digital-Cable-Set-Top-Boxes-
Title	CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/motorola-front.jpg
Images › 1 › Caption	Front of the recalled Motorola DCT2000 cable set-top box
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/motorola-back.jpg
Images › 2 › Caption	Back of the recalled Motorola DCT2000 cable set-top box with the power cord pins circled
Hazards › Name	Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
Injuries › Name	CPSC and Motorola have not received any reports of these set-top boxes causing shock or injury.
Products › Name	Motorola DCT2000 digital cable set-top boxes
Products › Type	Televisions, Mounts, Guards & Antennas
Products › Category I D	2169
Products › Number Of Units	About 1 million
Recall I D	2196
Remedies › Name	Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
Retailers › Name	Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services, from March 2002 through June 2002.
Recall Date	2002-08-08T00:00:00
Description	These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Recall Number	02226
Manufacturers › Name	Motorola Inc. Broadband Communications Sector, of Horsham, Pa.
Consumer Contact	For more information, contact your local cable provider or Motorola at (866) 281-1588 anytime, or visit their website at www.motorola.com
Last Publish Date	2025-10-07T00:00:00

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Overview

Recalling FirmMotorola Inc. Broadband Communications Sector, of Horsham, Pa.

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: Motorola Inc. Broadband Communications Sector, of Horsham, Pa. - CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes

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https://therecallfile.com/recalls/cpsc-motorola-inc-announce-recall-of-digital-cable-set-top-boxes/CPSC-02226

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