CPSCGeneral Alert

CPSC, American Power Conversion Corp. Announce Recall of Back-Up Power Supply Systems

Name: CPSC, American Power Conversion Corp. Announce Recall of Back-Up Power Supply Systems
Brand: American Power Conversion Corporation (APC), of West Kingston, R.I.
SKU: CPSC-03068
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: January 14, 2003Recall ID: 03068Category: generalCountry: US

Reason for Recall / Hazard

The power supply device can fail, causing the unit to overheat, which may pose a fire hazard to consumers.

Product Description & Identification

The recalled Back-UPS® CS Uninterruptible Power Supply devices include the Back-UPS CS350 and the Back-UPS CS 500 models. The model number can be found on the front of the unit, along with the words, "Back-UPS CS" and "APC." In addition, one of the following numbers shows up on the bar code label located on the bottom of the unit: BK350, BK500, BK500BLK. The recalled power supply devices also have one of the following serial numbers - AB0048 through AB0251, BB0104 through BB0251, and JB0125 through JB0251 - which can be found on the bottom of the unit. Units with an "R" at the end of the serial number within the above ranges are not part of this recall.

Affected Products

Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply devices

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2003/CPSC-American-Power-Conversion-Corp-Announce-Recall-of-Back-Up-Power-Supply-Systems-
Title	CPSC, American Power Conversion Corp. Announce Recall of Back-Up Power Supply Systems
Images › U R L	https://www.cpsc.gov/s3fs-public/APC-back-up-power.jpg
Images › Caption	Recalled Back-UPS® Back-up Power Supply Device
Hazards › Name	The power supply device can fail, causing the unit to overheat, which may pose a fire hazard to consumers.
Injuries › Name	APC has received six reports of units overheating, resulting in the melting of the unit's outer casing and three reports of minor property damage. No injuries have been reported.
Products › Name	Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply devices
Products › Type	Adapter/Power Supply/Charger/Battery
Products › Category I D	1808
Products › Number Of Units	About 900,000
Recall I D	2344
Remedies › Name	Consumers should immediately stop using the power supply devices by turning off the power to all connected equipment, turning the Back-UPS CS off, and then unplugging it from the electrical outlet. To obtain a free replacement unit, consumers should contact the company.
Retailers › Name	Retailers, computer and electrical distributors, and catalogs nationwide sold the power supply devices, from November 2000 through December 2002, for between $70 and $130.
Recall Date	2003-01-14T00:00:00
Description	The recalled Back-UPS® CS Uninterruptible Power Supply devices include the Back-UPS CS350 and the Back-UPS CS 500 models. The model number can be found on the front of the unit, along with the words, "Back-UPS CS" and "APC." In addition, one of the following numbers shows up on the bar code label located on the bottom of the unit: BK350, BK500, BK500BLK. The recalled power supply devices also have one of the following serial numbers - AB0048 through AB0251, BB0104 through BB0251, and JB0125 through JB0251 - which can be found on the bottom of the unit. Units with an "R" at the end of the serial number within the above ranges are not part of this recall.
Recall Number	03068
Manufacturers › Name	American Power Conversion Corporation (APC), of West Kingston, R.I.
Consumer Contact	Consumers may contact the company at (866) APC-RELY (272-7359) between 9 a.m. and 5 p.m. ET Monday through Friday or log on to the company's website at www.apc.com/rely
Last Publish Date	2025-05-14T00:00:00
Manufacturer Countries › Country	United States

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Overview

Recalling FirmAmerican Power Conversion Corporation (APC), of West Kingston, R.I.

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: American Power Conversion Corporation (APC), of West Kingston, R.I. - CPSC, American Power Conversion Corp. Announce Recall of Back-Up Power Supply Systems

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https://therecallfile.com/recalls/cpsc-american-power-conversion-corp-announce-recall-of-back-up-power-s/CPSC-03068

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CPSC, American Power Conversion Corp. Announce Recall of Back-Up Power Supply Systems