CPSCGeneral Alert
Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
Published: August 2, 2011Recall ID: 11294Category: generalCountry: US
Reason for Recall / Hazard
The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
Product Description & Identification
This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.
Affected Products
Pogoplug Video file sharing device
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2011/Cloud-Engines-Recalls-Pogoplug-Video-File-Sharing-Device-Due-to-Fire-Hazard |
| Title | Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2011.11294.11294a.jpg |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2011.11294.11294b.jpg |
| Hazards › Name | The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames. |
| Injuries › Name | Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on. |
| Products › Name | Pogoplug Video file sharing device |
| Products › Type | Computers Equipment and Accessories |
| Products › Category I D | 67681 |
| Products › Number Of Units | About 9,500 in the United States and 1,500 in Canada |
| Recall I D | 736 |
| Remedies › Name | Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device. |
| Importers › Name | Cloud Engines Inc. of San Francisco, Calif. |
| Retailers › Name | Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200. |
| Recall Date | 2011-08-02T00:00:00 |
| Description | This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device. |
| Recall Number | 11294 |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2011/11869r-eng.php |
| Consumer Contact | For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail atvideorecall@cloudengines.com or visit the firm's website at www.pogoplug.com |
| Last Publish Date | 2016-07-05T00:00:00 |
| Manufacturer Countries › Country | China |