ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards
USASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards
Recalling Firm: Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam
Reason for Recall / Hazard
A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.
Product Description & Identification
This recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging. Detailed instructions to determine if the motherboard is included in this recall can be found on the firm's website at https://www.asus.com/support/rog-maximus-z690-hero-checking.
Affected Products
ASUS ROG Maximus Z690 Hero Motherboards
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2022/ASUS-Computer-International-Recalls-ASUS-ROG-Maximus-Z690-Hero-Motherboards-Due-to-Fire-and-Burn-Hazards |
| Title | ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recalled2021ASUSROGMaximusZ690HeroMotherboards.png |
| Images › 1 › Caption | Recalled 2021 ASUS ROG Maximus Z690 Hero Motherboard |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recalled2021ASUSROGMaximusZ690HeroMotherboards2.png |
| Images › 2 › Caption | Recalled 2021 ASUS ROG Maximus Z690 Hero Motherboard |
| Hazards › Name | A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards. |
| Injuries › Name | ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported. |
| Products › Name | ASUS ROG Maximus Z690 Hero Motherboards |
| Products › Number Of Units | About 10,000 |
| Recall I D | 9373 |
| Remedies › Name | Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping. |
| Importers › Name | ASUS Computer International, of Fremont, California |
| Retailers › Name | Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600. |
| Recall Date | 2022-08-18T00:00:00 |
| Description | This recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging. Detailed instructions to determine if the motherboard is included in this recall can be found on the firm's website at https://www.asus.com/support/rog-maximus-z690-hero-checking. |
| Recall Number | 22201 |
| Manufacturers › Name | Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam |
| Remedy Options › Option | Replace |
| Consumer Contact | ASUS Computer International toll-free at 888-363-1885 from 9 a.m. to 12 a.m. ET Monday through Friday, online at https://www.asus.com/us/site/recalls or https://www.asus.com/us/ and click on "Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2022-08-18T00:00:00 |
| Manufacturer Countries › Country | Vietnam |
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Overview
- Recalling FirmLite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam
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🚨 SAFETY ALERT: Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam - ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards Check if your household is affected: https://therecallfile.com/recalls/asus-computer-international-recalls-asus-rog-maximus-z690-hero-motherb/CPSC-22201
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