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Australia ProductsHeating and coo...

Zodiac Z400 Heat Pumps (updated)

Name: Zodiac Z400 Heat Pumps (updated)
Brand: Zodiac
SKU: AU-0468b0ad-bdeb-468f-8cc8-4c1b1851de74
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 8 juillet 2024ID du rappel: 0468b0ad-bdeb-468f-8cc8-4c1b1851de74Catégorie: Produits de ConsommationPays: Australie

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The heat pump’s capacitor fails to disconnect from the circuit, which can lead to the unit catching fire.

Description du produit & Identification

Reason / Defects: The heat pump’s capacitor fails to disconnect from the circuit, which can lead to the unit catching fire. Hazards: There is a risk of serious injury, burns or death if the heat pump’s capacitor catches fire. There is also a risk of serious property damage. Incidents have occurred resulting in property damage. What to do: Consumers should stop using the heat pump immediately. Press and hold the ON/OFF button for 2 seconds to switch off, then disconnect the plug. If it is hardwired, turn off the isolator switch. Consumers should contact Fluidra to arrange for a technician to repair the heat pump at no cost. Consumers can contact Fluidra by phone on 1300 859 605 (Operating hours - 8:30am - 5:00pm AEST Mon - Fri), email at au.recall@fluidra.com or visiting the website: www.zodiac.com.au/ProductRecall

Produits concernés

Recall updated: 28 August 2024 - incidents have occurred resulting in property damage. Electric heat pump for swimming pools. Part Number Model WH000287 Z400 MD4 ALUMINIUM GREY WH000288 Z400 MD4 BEIGE GREY WH000289 Z400 MD5 ALUMINIUM GREY WH000290 Z400 MD5 BEIGE GREY WH000291 Z400 IQ MD7-ALU GREY-WIFI WH000292 Z400 MD7 - BEIGE GREY WH000295 Z400 IQ MD8-ALU GREY-WIFI WH000299 Z400 IQ MD9-ALU GREY-WIFI WH000348 Z400 IQ MD4 GREY WIFI WH000350 Z400 IQ MD5 GREY WIFI WH000374 Z400 MD4 - GREY WIFI (PLUG&P) WH000382 Z400 IQ MD4-AG R32 WH000383 Z400 IQ MD5-AG R32

Additional Source Details

Field	Value
Guid › #text	0468b0ad-bdeb-468f-8cc8-4c1b1851de74
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/recalls/zodiac-z400-heat-pumps-updated
Pub Date	Mon, 08 Jul 2024 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Z400%20Heat%20Pump%20Image.png?itok=1UsxTk1A

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Zodiac Z400 Heat Pumps (updated)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

Niveau de risque["Heating and cooling products","Home electrical appliances","Swimming pools and spas (permanent)"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerte officielle de l’agence

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🚨 SAFETY ALERT: Zodiac Z400 Heat Pumps (updated)

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https://therecallfile.com/fr/recalls/zodiac-z400-heat-pumps-updated/AU-0468b0ad-bdeb-468f-8cc8-4c1b1851de74

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