ZLINE Expands Consumer Options in Recall of Gas Ranges; Serious Risk of Injury or Death from Carbon Monoxide Poisoning
USZLINE Expands Consumer Options in Recall of Gas Ranges; Serious Risk of Injury or Death from Carbon Monoxide Poisoning
Motif du rappel / Danger
TranslatedThe oven of the gas ranges can emit dangerous levels of carbon monoxide (CO) while in use, posing a serious risk of injury or death from carbon monoxide poisoning.
Description du produit & Identification
TranslatedThis recall involves the oven compartment of ZLINE gas ranges with model numbers RG30, RGS-30, RGB-30, RG36, RGS-36, RGB-36, RG48, RGS-48 and RGB-48. The ranges were sold in various door colors including black matte, blue gloss, blue matte, DuraSnow, red gloss, red matte and white matte and multiple finishes including stainless steel, black stainless steel and DuraSnow, a cloudy steel finish. The recalled ranges were sold in three sizes, 30 inches, 36 inches and 48 inches. The ZLINE logo is printed on the bottom of the door. The model number is printed on a label on the back of the range. For ranges purchased after 2020, the model number is also printed on a label underneath the right side of the range top, visible when the oven door is open. Only ZLINE gas ranges with these model numbers are included in this recall.
Produits concernés
TranslatedZLINE 30-inch, 36-inch and 48-inch RG gas ranges
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/ZLINE-Expands-Consumer-Options-in-Recall-of-Gas-Ranges-Serious-Risk-of-Injury-or-Death-from-Carbon-Monoxide-Poisoning |
| Title | ZLINE Expands Consumer Options in Recall of Gas Ranges; Serious Risk of Injury or Death from Carbon Monoxide Poisoning |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/rg30.jpg |
| Images › 1 › Caption | Recalled ZLINE RG30 (30-inch) gas range |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/rg-36.jpg |
| Images › 2 › Caption | Recalled ZLINE RG36 (36-inch) gas range |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/rg48.png |
| Images › 3 › Caption | Recalled ZLINE RG48 (48-inch) gas range |
| Hazards › Name | The oven of the gas ranges can emit dangerous levels of carbon monoxide (CO) while in use, posing a serious risk of injury or death from carbon monoxide poisoning. |
| Injuries › Name | Before the recall, ZLINE received 44 reports of carbon monoxide emission, including three reports of consumers seeking medical attention. After the recall was announced, ZLINE received 131 reports that the repair was not completed successfully and that the ranges were still emitting dangerous levels of carbon monoxide. |
| Products › Name | ZLINE 30-inch, 36-inch and 48-inch RG gas ranges |
| Products › Number Of Units | About 30,000 |
| Recall I D | 9764 |
| Remedies › Name | These ranges were recalled in January 2023, and consumers were offered a repair. ZLINE is expanding the remedies available to consumers to also include a replacement range or a refund. All consumers who have an affected range should immediately stop using the oven compartment, even if they have already had their range repaired as part of the prior recall. Consumers who have received a repair are being contacted directly by ZLINE with additional information and about the offer of an inspection, a replacement range or a refund. Consumers who have not yet scheduled a repair as part of the recall should contact ZLINE for information regarding available remedies. Consumers may continue to use the range tops which are unaffected by the issue. |
| Importers › Name | ZLINE Kitchen and Bath, of Reno, Nev. |
| Retailers › Name | Best Buy, Lowe's, The Home Depot and The Range Hood Store stores nationwide and online at www.bestbuy.com, www.build.com, www.costco.com, www.homedepot.com, www.therangehoodstore.com, www.overstock.com and www.wayfair.com. The gas ranges were sold from February 2019 through December 2022 for between $2,300 and $6,900. |
| Recall Date | 2023-11-21T00:00:00 |
| Description | This recall involves the oven compartment of ZLINE gas ranges with model numbers RG30, RGS-30, RGB-30, RG36, RGS-36, RGB-36, RG48, RGS-48 and RGB-48. The ranges were sold in various door colors including black matte, blue gloss, blue matte, DuraSnow, red gloss, red matte and white matte and multiple finishes including stainless steel, black stainless steel and DuraSnow, a cloudy steel finish. The recalled ranges were sold in three sizes, 30 inches, 36 inches and 48 inches. The ZLINE logo is printed on the bottom of the door. The model number is printed on a label on the back of the range. For ranges purchased after 2020, the model number is also printed on a label underneath the right side of the range top, visible when the oven door is open. Only ZLINE gas ranges with these model numbers are included in this recall. |
| Recall Number | 24028 |
| Remedy Options › 1 › Option | Refund |
| Remedy Options › 2 › Option | Replace |
| Remedy Options › 3 › Option | Repair |
| Consumer Contact | ZLINE toll-free at 833-226-1400 from 9 a.m. to 8:30 p.m. ET Monday through Friday, email at rgrecall@zlinekitchen.com or online at www.zlinekitchen.com/recalls or www.zlinekitchen.com and click on the banner at the top of the page for more information. |
| Last Publish Date | 2023-11-21T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought ZLINE Expands Consumer Options in Recall of Gas Ranges; Serious Risk of Injury or Death from Carbon Monoxide Poisoning?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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