woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
USwoom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
Motif du rappel / Danger
TranslatedThe crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Description du produit & Identification
TranslatedThis recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Produits concernés
Translatedwoom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/woom-Bikes-USA-Recalls-Childrens-OFF-OFF-AIR-and-ORIGINAL-6-Bicycles-Due-to-Fall-and-Crash-Hazards |
| Title | woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/woom-1.png |
| Images › 1 › Caption | The recalled cranks have no space between the well with the woom logo and the pedal thread |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/woom-2.png |
| Images › 2 › Caption | Recalled OFF 5 – Black with silver carbon front fork, 24-inch wheels |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/woom-3.png |
| Images › 3 › Caption | Recalled OFF 6 – Black with silver carbon front fork, 26-inch wheels |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/woom-4.png |
| Images › 4 › Caption | Recalled OFF AIR 5 – Black with silver suspension front fork, 24-inch wheels |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/woom-5.png |
| Images › 5 › Caption | Recalled OFF AIR 6 – Black with silver suspension front fork, 26-inch wheels |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/woom-6.png |
| Images › 6 › Caption | Recalled ORIGINAL 6, 26-inch wheels |
| Hazards › Name | The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards. |
| Injuries › Name | The firm has received five reports of the crank breaking, including one report of an injury to a child. |
| Products › Name | woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 |
| Products › Number Of Units | About 2,500 |
| Recall I D | 10091 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom. |
| Importers › Name | woom Bike USA LLC, of Austin, Texas |
| Retailers › Name | Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900. |
| Recall Date | 2024-11-14T00:00:00 |
| Description | This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks. |
| Recall Number | 25043 |
| Remedy Options › Option | Replace |
| Consumer Contact | woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool. |
| Last Publish Date | 2024-11-14T00:00:00 |
| Manufacturer Countries › Country | Cambodia |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards Check if your household is affected: https://therecallfile.com/fr/recalls/woom-bikes-usa-recalls-children-s-off-off-air-and-original-6-bicycles/CPSC-25043
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