CPSCGeneral Alert

Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

Name: Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Brand: Viewrail
SKU: CPSC-25436
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 14 août 2025ID du rappel: 25436Catégorie: Produits de ConsommationPays: États-Unis

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Motif du rappel / Danger

The LED module can overheat, causing it to melt, posing a fire hazard.

Description du produit & Identification

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Produits concernés

Electronic LED modules used on Floating Stairs and Rails

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2025/Viewrail-Recalls-Electronic-LED-Modules-used-with-Floating-Stairs-and-Rails-Due-to-Fire-Hazard
Title	Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/led-1.png
Images › 1 › Caption	Recalled LED module
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/led-2.png
Images › 2 › Caption	The recalled module is located inside the metal tubing supporting the stairs
Hazards › Name	The LED module can overheat, causing it to melt, posing a fire hazard.
Injuries › Name	The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
Products › Name	Electronic LED modules used on Floating Stairs and Rails
Products › Number Of Units	About 2,720
Recall I D	10386
Remedies › Name	Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Importers › Name	Viewrail, of Goshen, Indiana
Retailers › Name	Viewrail.com from August 2023 through June 2025 for about $80.
Recall Date	2025-08-14T00:00:00
Description	This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Recall Number	25436
Remedy Options › 1 › Option	Refund
Remedy Options › 2 › Option	Replace
Consumer Contact	Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
Last Publish Date	2025-08-14T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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🚨 SAFETY ALERT: Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

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https://therecallfile.com/fr/recalls/viewrail-recalls-electronic-led-modules-used-with-floating-stairs-and/CPSC-25436

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