Update: U window air conditioners recalled due to risk of mold exposure
CanadaUpdate: U window air conditioners recalled due to risk of mold exposure
Recalling Firm: Consumer product safety
Motif du rappel / Danger
TranslatedMicrobial hazard
Description du produit & Identification
TranslatedConsumers should immediately contact Midea for a free repair or a full or prorated refund, which will be based on the purchase date or date of manufacture.Consumers who want a refund will be requested to send the unit back to Midea using a free shipping label or submit a photograph showing that they cut the unplugged power cord of the unit to receive a refund.Consumers who want a repair should contact Midea to arrange for a technician to install a new drain plug or send consumers a repair kit that includes a new drain plug and bubble level, depending on the model. Consumers who continue using the air conditioners while awaiting a repair should visit www.MideaUrecall.expertinquiry.com for instructions on how to inspect their unit prior to continuing use.For more information, consumers can contact Midea toll-free by telephone at 888-345-0256, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at midea4028@midea.com or visit the company website at www.MideaUrecall.expertinquiry.com or www.midea.com/ca and click on “RECALL INFORMATION” for more information.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and GD Midea Air-Conditioning Equipment Co., Ltd.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Produits concernés
TranslatedU Window Air Conditioners
Additional Source Details
| Field | Value |
|---|---|
| N I D | 77547 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/update-u-window-air-conditioners-recalled-due-risk-mold-exposure |
| Issue | Microbial hazard |
| Title | Update: U window air conditioners recalled due to risk of mold exposure |
| Product | U Window Air Conditioners |
| Archived | 0 |
| Category | Appliances |
| Last updated | 2025-06-23 |
| Organization | Consumer product safety |
| What you should do | Consumers should immediately contact Midea for a free repair or a full or prorated refund, which will be based on the purchase date or date of manufacture.Consumers who want a refund will be requested to send the unit back to Midea using a free shipping label or submit a photograph showing that they cut the unplugged power cord of the unit to receive a refund.Consumers who want a repair should contact Midea to arrange for a technician to install a new drain plug or send consumers a repair kit that includes a new drain plug and bubble level, depending on the model. Consumers who continue using the air conditioners while awaiting a repair should visit www.MideaUrecall.expertinquiry.com for instructions on how to inspect their unit prior to continuing use.For more information, consumers can contact Midea toll-free by telephone at 888-345-0256, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at midea4028@midea.com or visit the company website at www.MideaUrecall.expertinquiry.com or www.midea.com/ca and click on “RECALL INFORMATION” for more information.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and GD Midea Air-Conditioning Equipment Co., Ltd.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Update: U window air conditioners recalled due to risk of mold exposure?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Consumer product safety - Update: U window air conditioners recalled due to risk of mold exposure Check if your household is affected: https://therecallfile.com/fr/recalls/update-u-window-air-conditioners-recalled-due-to-risk-of-mold-exposure/CANADA-77547
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