Health CanadaGeneral Alert

Unauthorized drug products sold illegally on Quadragen and Advanced Research websites may pose serious health risks

Publié le: 19 juillet 2024ID du rappel: 75741Catégorie: Produits de ConsommationPays: Canada
Canada
Safety AlertHealth CanadaCanadaCanada

Unauthorized drug products sold illegally on Quadragen and Advanced Research websites may pose serious health risks

Recalling Firm: Communications and Public Affairs Branch

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Motif du rappel / Danger

Product safety - Unauthorized product

Description du produit & Identification

Do not use these products. Consult a health care professional if you have used them and have health concerns.Only buy prescription drugs from licensed pharmacies and avoid buying health products from questionable or untrustworthy websites. Be aware of the risks of buying health products online.Follow municipal or regional guidelines on how to dispose of chemicals and other hazardous waste or return the product to your local pharmacy for proper disposal.Read product labels to verify that health products have been authorized for sale by Health Canada. Authorized health products have an eight-digit Drug Identification Number (DIN), Natural Product Number (NPN) or Homeopathic Drug Number (DIN-HM). You can also check whether products have been authorized for sale by searching Health Canada's Drug Product Database and Licensed Natural Health Product Database.Report any health product-related side effects or complaints to Health Canada.

Produits concernés

Unauthorized drugs sold on Quadragen and Advanced Research websites associated with the company Quad Inc.

Additional Source Details

FieldValue
N I D75741
U R Lhttps://recalls-rappels.canada.ca/en/alert-recall/unauthorized-drug-products-sold-illegally-quadragen-and-advanced-research-websites-may
IssueProduct safety - Unauthorized product
TitleUnauthorized drug products sold illegally on Quadragen and Advanced Research websites may pose serious health risks
ProductUnauthorized drugs sold on Quadragen and Advanced Research websites associated with the company Quad Inc.
Archived0
CategoryDrugs
Last updated2024-07-19
OrganizationCommunications and Public Affairs Branch
What you should doDo not use these products. Consult a health care professional if you have used them and have health concerns.Only buy prescription drugs from licensed pharmacies and avoid buying health products from questionable or untrustworthy websites. Be aware of the risks of buying health products online.Follow municipal or regional guidelines on how to dispose of chemicals and other hazardous waste or return the product to your local pharmacy for proper disposal.Read product labels to verify that health products have been authorized for sale by Health Canada. Authorized health products have an eight-digit Drug Identification Number (DIN), Natural Product Number (NPN) or Homeopathic Drug Number (DIN-HM). You can also check whether products have been authorized for sale by searching Health Canada's Drug Product Database and Licensed Natural Health Product Database.Report any health product-related side effects or complaints to Health Canada.

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Unauthorized drug products sold illegally on Quadragen and Advanced Research websites may pose serious health risks?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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  • Entreprise responsableCommunications and Public Affairs Branch
Recall Hazard Severity
Caution (Class III)
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