Unauthorized and counterfeit health products seized at Thumbs Up 4 Shiatsu in Mississauga may pose serious health risks
CanadaUnauthorized and counterfeit health products seized at Thumbs Up 4 Shiatsu in Mississauga may pose serious health risks
Recalling Firm: Communications and Public Affairs Branch
Motif du rappel / Danger
TranslatedUnauthorized product - Product safety
Description du produit & Identification
TranslatedDo not buy or use unauthorized or counterfeit health products. When receiving cosmetic treatments, read product labels (or ask your healthcare professional to show you the product label) to confirm a product has been authorized for sale by Health Canada. Authorized health products have an eight-digit DIN, Natural Product Number (NPN) or Homeopathic Drug Number (DIN-HM).You can also check whether products have been authorized for sale by searching Health Canada's Drug Product Database, Licensed Natural Health Product Database or the Medical Devices Active Licences Listing (MDALL).Only buy prescription drugs from licensed pharmacies.Consult a licensed healthcare professional (physician, nurse practitioner, pharmacist) if you have been administered or have used unauthorized health products and have health concerns.Report any health product-related side effects or complaints to Health Canada.Learn more about buying health products safely:Buying drugs over the InternetAdulteration of natural health productsRisks of buying natural health products onlineThe safe use of health products for weight lossSafe Use of Bodybuilding Products - Canada.caBuying medical devices from internet
Produits concernés
TranslatedUnauthorized and counterfeit health products, including prescription and injectable drugs.
Additional Source Details
| Field | Value |
|---|---|
| N I D | 81792 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/unauthorized-and-counterfeit-health-products-seized-thumbs-4-shiatsu-mississauga-may |
| Issue | Unauthorized product - Product safety |
| Title | Unauthorized and counterfeit health products seized at Thumbs Up 4 Shiatsu in Mississauga may pose serious health risks |
| Product | Unauthorized and counterfeit health products, including prescription and injectable drugs. |
| Archived | 0 |
| Category | Drugs |
| Last updated | 2026-03-25 |
| Organization | Communications and Public Affairs Branch |
| What you should do | Do not buy or use unauthorized or counterfeit health products. When receiving cosmetic treatments, read product labels (or ask your healthcare professional to show you the product label) to confirm a product has been authorized for sale by Health Canada. Authorized health products have an eight-digit DIN, Natural Product Number (NPN) or Homeopathic Drug Number (DIN-HM).You can also check whether products have been authorized for sale by searching Health Canada's Drug Product Database, Licensed Natural Health Product Database or the Medical Devices Active Licences Listing (MDALL).Only buy prescription drugs from licensed pharmacies.Consult a licensed healthcare professional (physician, nurse practitioner, pharmacist) if you have been administered or have used unauthorized health products and have health concerns.Report any health product-related side effects or complaints to Health Canada.Learn more about buying health products safely:Buying drugs over the InternetAdulteration of natural health productsRisks of buying natural health products onlineThe safe use of health products for weight lossSafe Use of Bodybuilding Products - Canada.caBuying medical devices from internet |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Unauthorized and counterfeit health products seized at Thumbs Up 4 Shiatsu in Mississauga may pose serious health risks?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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