CPSCGeneral Alert

Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death

Name: Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death
Brand: Tesla, Inc., of Reno, Nevada
SKU: CPSC-26092
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 13 novembre 2025ID du rappel: 26092Catégorie: Produits de ConsommationPays: États-Unis

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.

Description du produit & Identification

This recall involves certain Tesla Powerwall 2 units, fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. Model number "Powerwall 2" is printed on the nameplate label on the side of the unit.

Produits concernés

Certain Tesla Powerwall 2 AC Battery Power System

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2026/Tesla-Recalls-Powerwall-2-AC-Battery-Power-Systems-Due-to-Fire-and-Burn-Hazards-Risk-of-Serious-Injury-or-Death
Title	Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/teslaAC-1.png
Images › 1 › Caption	Recalled Powerwall 2 AC Battery System
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/teslaAC-2.png
Images › 2 › Caption	Recalled Powerwall 2 AC Battery System (Product Nameplate Sticker)
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/teslaAC-3.png
Images › 3 › Caption	Recalled Powerwall 2 AC Battery System (Product Nameplate Sticker)
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/teslaAC-4.png
Images › 4 › Caption	Recalled Powerwall 2 AC Battery System (installed)
Hazards › Name	The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
Injuries › Name	The firm has received 22 reports of overheating, including six reports of smoking and five reports of fire, resulting in minor property damage. No injuries have been reported.
Products › Name	Certain Tesla Powerwall 2 AC Battery Power System
Products › Number Of Units	About 10,500
Recall I D	10486
Remedies › Name	Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.
Retailers › Name	Tesla.com/powerwall and through certified Tesla installers nationwide from November 2020 through December 2022 for about $8,000.
Recall Date	2025-11-13T00:00:00
Description	This recall involves certain Tesla Powerwall 2 units, fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. Model number "Powerwall 2" is printed on the nameplate label on the side of the unit.
Recall Number	26092
Manufacturers › Name	Tesla, Inc., of Reno, Nevada
Remedy Options › Option	Replace
Consumer Contact	Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.
Last Publish Date	2025-11-13T00:00:00
Manufacturer Countries › Country	United States

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

Entreprise responsableTesla, Inc., of Reno, Nevada

Recall Hazard Severity

Caution (Class III)

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🚨 SAFETY ALERT: Tesla, Inc., of Reno, Nevada - Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death

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Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death