Surly Bikes Recalls Bicycle Racks Due to Crash and Injury Hazards
USSurly Bikes Recalls Bicycle Racks Due to Crash and Injury Hazards
Motif du rappel / Danger
TranslatedThe recalled front bicycle rack can loosen and contact the front wheel, posing crash and injury hazards to the rider.
Description du produit & Identification
TranslatedThis recall involves all Surly 8-Pack Racks and Surly 24-Pack front bicycle racks and Pack Rat Bicycles equipped with these racks. The racks were sold in black and silver finishes, are made of tubular chromoly steel and are intended for use on the front of a bicycle.
Produits concernés
TranslatedSurly front bicycle racks
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/Surly-Bikes-Recalls-Bicycle-Racks-Due-to-Crash-and-Injury-Hazards |
| Title | Surly Bikes Recalls Bicycle Racks Due to Crash and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1676_5.png |
| Images › 1 › Caption | Photo 1: Surly 24-Pack Rack – Black |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/1676_1.png |
| Images › 2 › Caption | Photo 2: Surly 24-Pack Rack – Silver |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/1676_2.jpeg |
| Images › 3 › Caption | Photo 3: Surly 8-Pack Rack – Black |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/1676_3.jpeg |
| Images › 4 › Caption | Photo 4: Surly 8-Pack Rack – Silver |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/1676_4.jpeg |
| Images › 5 › Caption | Photo 5: Surly Pack Rat Bicycle, Equipped with Surly 8-Pack Rack |
| Hazards › Name | The recalled front bicycle rack can loosen and contact the front wheel, posing crash and injury hazards to the rider. |
| Injuries › Name | Surly has received 15 reports of racks failing, including three reports of minor injuries including sprains and lacerations, and seven reports of serious injuries including a fractured vertebra. |
| Products › Name | Surly front bicycle racks |
| Products › Number Of Units | About 5,139 |
| Recall I D | 8712 |
| Remedies › Name | Consumers should stop using the recalled bicycle racks immediately and contact the bike shop or online retailer where it was originally purchased to arrange for a free repair. |
| Importers › Name | Surly Bikes, a wholly-owned brand of Quality Bicycle Products Inc., of Bloomington, Minn. |
| Retailers › Name | Bicycle stores nationwide and online at various websites from December 2015 through September 2019 for $110 and $150 for the 8-Pack Rack and 24-Pack Rack, respectively, and $1,350 for the Pack Rat complete bicycle with rack. |
| Recall Date | 2019-12-06T00:00:00 |
| Description | This recall involves all Surly 8-Pack Racks and Surly 24-Pack front bicycle racks and Pack Rat Bicycles equipped with these racks. The racks were sold in black and silver finishes, are made of tubular chromoly steel and are intended for use on the front of a bicycle. |
| Recall Number | 20036 |
| Remedy Options › Option | Repair |
| Consumer Contact | Surly Bikes toll-free at 877-773-3191 between 8 a.m. and 6 p.m. CT Monday through Friday, or online at www.surlybikes.com and click on the “Safety Recall 8 and 24-Pack Rack” button for more information. |
| Last Publish Date | 2019-12-06T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Surly Bikes Recalls Bicycle Racks Due to Crash and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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