Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards
USSundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards
Motif du rappel / Danger
TranslatedThe temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.
Description du produit & Identification
TranslatedThis recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor.
Produits concernés
TranslatedJacuzzi® Hot Tubs and Sundance® Spas
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Sundance-Spas-Recalls-Jacuzzi-and-Sundance-Spas-Brand-Hot-Tubs-Due-to-Injury-and-Thermal-Burn-Hazards |
| Title | Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/RecalledJacuzziJ200_J300_J400orJ500_0.png |
| Images › 1 › Caption | Recalled Jacuzzi J-200, J-300, J-400 or J-500 collection hot tubs |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/RecalledSundanceSpa680_780_880or980seriesspas_0.jpg |
| Images › 2 › Caption | Recalled Sundance Spa 680, 780, 880 or 980 series spas |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Locationofthemodelnumberandserialnumberinsidetheequipmentbayofthehottub_0.png |
| Images › 3 › Caption | Location of the model number and serial number inside the equipment bay of the hot tub |
| Hazards › Name | The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards. |
| Injuries › Name | Sundance Spas has received 185 reports of inaccurate temperature readings. No injuries have been reported. |
| Products › Name | Jacuzzi® Hot Tubs and Sundance® Spas |
| Products › Number Of Units | About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico) |
| Recall I D | 9473 |
| Remedies › Name | Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly. |
| Importers › Name | Sundance Spas Inc., (which also does business as Jacuzzi Hot Tubs), of Chino, Calif. |
| Retailers › Name | Authorized Sundance Spas or Jacuzzi Hot Tubs dealers nationwide from July 2021 through December 2022 for between $6,500 and $30,000. |
| Recall Date | 2022-12-15T00:00:00 |
| Description | This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor. |
| Recall Number | 23068 |
| Remedy Options › Option | Repair |
| Consumer Contact | Sundance Spas at 800-549-1502from 7 a.m. to 4 p.m. PT Monday through Friday, email at TempSensor@jacuzzi.com for Jacuzzi brands and TempSensor@sundancespas.com for Sundance Spas brands or Sundance Spas online at www.sundancespas.com/en-us/recall.html or www.sundancespas.com and click on "Recall Information" at the bottom of the page for more information or Jacuzzi online at www.jacuzzi.com/en-us/recall.html or www.jacuzzi.com and click on "Recall Information" at the bottom of the page for more information. |
| Last Publish Date | 2022-12-15T00:00:00 |
| Manufacturer Countries › Country | Mexico |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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