Sublue Recalls Lithium-Ion Batteries Sold for Sublue Mix Underwater Scooters Due to Fire Hazard
USSublue Recalls Lithium-Ion Batteries Sold for Sublue Mix Underwater Scooters Due to Fire Hazard
Motif du rappel / Danger
TranslatedThe lithium-ion batteries can overheat and ignite, posing a fire hazard to consumers.
Description du produit & Identification
TranslatedThis recall involves certain Sublue Mix underwater scooter lithium-ion batteries and replacement batteries. The scooters are used for gliding through water. The batteries covered by the recall are black only. The scooters were sold in arctic white, space blue and aqua blue. The scooters have "Sublue" printed on the top and "Whiteshark Mix Underwater Scooter" printed on the side. The battery compartment is located on the underside of the scooter.
Produits concernés
TranslatedSublue Mix underwater scooters and replacement batteries (black batteries only)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Sublue-Recalls-Lithium-Ion-Batteries-Sold-for-Sublue-Mix-Underwater-Scooters-Due-to-Fire-Hazard |
| Title | Sublue Recalls Lithium-Ion Batteries Sold for Sublue Mix Underwater Scooters Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Sublue-1.png |
| Images › 1 › Caption | Recalled Sublue Mix Underwater Scooter in arctic white |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Sublue-2.png |
| Images › 2 › Caption | Recalled Sublue Mix Underwater Scooter in aqua blue |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Sublue-3.png |
| Images › 3 › Caption | Recalled Sublue Mix Underwater Scooter in space blue |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Sublue-4.png |
| Images › 4 › Caption | Recalled Sublue Mix Underwater Scooter with “Whiteshark Mix” label |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/Sublue-5.png |
| Images › 5 › Caption | Recalled Sublue Mix battery |
| Hazards › Name | The lithium-ion batteries can overheat and ignite, posing a fire hazard to consumers. |
| Injuries › Name | Sublue has received 161 reports of thermal and swelling incidents involving the lithium-ion batteries, including eight reports of fire, one report of injury, and two reports of property damage totaling $651,400. |
| Products › Name | Sublue Mix underwater scooters and replacement batteries (black batteries only) |
| Products › Number Of Units | About 40,370 |
| Recall I D | 10195 |
| Remedies › Name | Consumers should stop using the scooters with the recalled batteries immediately and contact Sublue for a free new generation battery replacement (gray battery). Sublue will provide a battery collection kit for the consumer to return the recalled battery and will provide the replacement battery upon return of the recalled battery. Note: Do not throw this recalled battery in the trash or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by municipal recycling centers for damaged, defective, or recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. |
| Importers › Name | Sublue Technology Inc., of Walnut, California |
| Retailers › Name | Online at www.amazon.com, www.costco.com, www.sublue.com, www.westmarine.com and other websites from June 2018 through February 2025 for approximately $550 (scooters) and $150 (replacement batteries). |
| Recall Date | 2025-03-13T00:00:00 |
| Description | This recall involves certain Sublue Mix underwater scooter lithium-ion batteries and replacement batteries. The scooters are used for gliding through water. The batteries covered by the recall are black only. The scooters were sold in arctic white, space blue and aqua blue. The scooters have "Sublue" printed on the top and "Whiteshark Mix Underwater Scooter" printed on the side. The battery compartment is located on the underside of the scooter. |
| Recall Number | 25169 |
| Remedy Options › Option | Replace |
| Consumer Contact | Sublue toll-free at 855-206-8698 from 9 a.m. to 5 p.m. PT Monday through Sunday, email support.us@sublue.com, or online at www.sublue.com/recalls or www.sublue.com and click on "Recalls" at the top of the page for more information. |
| Last Publish Date | 2025-03-13T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Sublue Recalls Lithium-Ion Batteries Sold for Sublue Mix Underwater Scooters Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Sublue Recalls Lithium-Ion Batteries Sold for Sublue Mix Underwater Scooters Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/sublue-recalls-lithium-ion-batteries-sold-for-sublue-mix-underwater-sc/CPSC-25169
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