CPSCGeneral Alert

Specialized Bicycle Components Recalls Electric Mountain Bike Battery Packs Due to Fire and Burn Hazards (Recall Alert)

Name: Specialized Bicycle Components Recalls Electric Mountain Bike Battery Packs Due to Fire and Burn Hazards (Recall Alert)
Brand: Specialized Bicycle Components
SKU: CPSC-21770
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 29 juillet 2021ID du rappel: 21770Catégorie: Produits de ConsommationPays: États-Unis

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Motif du rappel / Danger

Water can penetrate the seal around the LED control pad on the bicycle's lithium-ion battery pack and cause the battery to short circuit, posing fire and burn hazards.

Description du produit & Identification

This recall involves Specialized 1st generation 2016-2018 model year Turbo Levo FSR, 2018-2021 model year Turbo Levo HT, and 2018-2019 model year Turbo Kenevo FSR electric mountain bikes with Specialized M1 battery packs that came as original equipment on the bikes, or Specialized M1 battery packs that were sold as aftermarket equipment for use with the bikes. Turbo Levo, Turbo Levo HT, or Turbo Kenevo FSR are printed on the bicycle's top tube. The following Manufacture Part Numbers (P/N) and Made Dates are printed on a label on the recalled batteries. The battery pack must be removed from the bicycle using a 6mm Allen key in order to read the label. Visit www.specialized.com/safety-notices for more information on how to remove the battery pack and determine if it is included in this recall. Manufacture P/N Made Date B9JE2045F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2056F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2065F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2076F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2098F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9

Produits concernés

Specialized 1st Generation Turbo Levo and Kenevo electric mountain bike battery packs

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2021/Specialized-Bicycle-Components-Recalls-Electric-Mountain-Bike-Battery-Packs-Due-to-Fire-and-Burn-Hazards-Recall-Alert
Title	Specialized Bicycle Components Recalls Electric Mountain Bike Battery Packs Due to Fire and Burn Hazards (Recall Alert)
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Picture1_32.jpg
Images › 1 › Caption	Recalled Turbo Levo FSR electric mountain bike
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Picture2_28.jpg
Images › 2 › Caption	Recalled Turbo Levo HT electric mountain bike
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Picture3_19.jpg
Images › 3 › Caption	Location of recalled battery pack on Turbo Levo FSR electric mountain bike
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Picture4_11.jpg
Images › 4 › Caption	Recalled Turbo Kenevo FSR electric mountain bike
Images › 5 › U R L	https://www.cpsc.gov/s3fs-public/Picture5_4.jpg
Images › 5 › Caption	Location of recalled battery pack on Turbo Kenevo FSR electric mountain bike
Images › 6 › U R L	https://www.cpsc.gov/s3fs-public/Picture6_22.png
Images › 6 › Caption	Close-up of recalled battery pack
Images › 7 › U R L	https://www.cpsc.gov/s3fs-public/Picture7_17.png
Images › 7 › Caption	Sample label on recalled battery pack showing Manufacture P/N and Made Date
Hazards › Name	Water can penetrate the seal around the LED control pad on the bicycle's lithium-ion battery pack and cause the battery to short circuit, posing fire and burn hazards.
Injuries › Name	None reported
Products › Name	Specialized 1st Generation Turbo Levo and Kenevo electric mountain bike battery packs
Products › Number Of Units	About 2,500
Recall I D	9114
Remedies › Name	Consumers should immediately stop using the recalled electric mountain bikes and contact Specialized Bicycle for a free repair. Specialized is contacting purchasers directly about the recall. Consumers should not charge the recalled battery pack or expose it to wet conditions until it has been repaired by an authorized Specialized retailer.
Importers › Name	Specialized Bicycle Components Inc., of Morgan Hill, Calif.
Retailers › Name	Authorized Specialized retailers nationwide and online from November 2017 through May 2021 for between $3,400 and $10,000 for the bicycles with the battery packs. Specialized M1 Battery Packs were also distributed individually under warranty claims or sold by authorized Specialized retailers and online at www.specialized.com from November 2017 through March 2019 for about $900.
Recall Date	2021-07-29T00:00:00
Description	This recall involves Specialized 1st generation 2016-2018 model year Turbo Levo FSR, 2018-2021 model year Turbo Levo HT, and 2018-2019 model year Turbo Kenevo FSR electric mountain bikes with Specialized M1 battery packs that came as original equipment on the bikes, or Specialized M1 battery packs that were sold as aftermarket equipment for use with the bikes. Turbo Levo, Turbo Levo HT, or Turbo Kenevo FSR are printed on the bicycle's top tube. The following Manufacture Part Numbers (P/N) and Made Dates are printed on a label on the recalled batteries. The battery pack must be removed from the bicycle using a 6mm Allen key in order to read the label. Visit www.specialized.com/safety-notices for more information on how to remove the battery pack and determine if it is included in this recall. Manufacture P/N Made Date B9JE2045F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2056F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2065F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2076F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 B9JE2098F K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
Recall Number	21770
Remedy Options › Option	Repair
Consumer Contact	Specialized Bicycle Components at 800-772-4423 from 8 a.m. to 6 p.m. MT Monday through Friday, email ridercare@specialized.com, or online at www.specialized.com and click on "Safety Notices" or contact an authorized Specialized retailer for more information.
Last Publish Date	2021-07-29T00:00:00
Manufacturer Countries › Country	Taiwan

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Specialized Bicycle Components Recalls Electric Mountain Bike Battery Packs Due to Fire and Burn Hazards (Recall Alert)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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