Soft Play Recalls Sky Wheels Due to Fall Hazard and Risk of Injury to Children (Recall Alert)
USSoft Play Recalls Sky Wheels Due to Fall Hazard and Risk of Injury to Children (Recall Alert)
Recalling Firm: Soft Play LLC, of Huntersville, North Carolina
Motif du rappel / Danger
TranslatedThe Sky Wheels can become detached from the overhead rail on the play set, posing a fall hazard and risk of injury to children.
Description du produit & Identification
TranslatedThis recall involves Sky Wheels, which are an individual active play component manufactured for and sold to businesses. They can be incorporated into a larger indoor soft-contained play system. The Sky Wheel is comprised of a 14-inch diameter 4-spoke metal wheel attached to a downward facing milled and threaded shaft which is supported from an overhead bar within the play system framing structure.
Produits concernés
TranslatedSky Wheels
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Soft-Play-Recalls-Sky-Wheels-Due-to-Fall-Hazard-and-Risk-of-Injury-to-Children-Recall-Alert |
| Title | Soft Play Recalls Sky Wheels Due to Fall Hazard and Risk of Injury to Children (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/image3_14.png |
| Images › 1 › Caption | Recalled Soft Play Sky Wheels (side view) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/image2_13.png |
| Images › 2 › Caption | Recalled Soft Play Sky Wheels (view from below) |
| Hazards › Name | The Sky Wheels can become detached from the overhead rail on the play set, posing a fall hazard and risk of injury to children. |
| Injuries › Name | The firm has received a total of 15 reports of the Sky Wheel detaching from the rail of the play set including three reported injuries involving lacerations to the scalp. |
| Products › Name | Sky Wheels |
| Products › Number Of Units | About 3,500 |
| Recall I D | 9674 |
| Remedies › Name | Businesses should contact Soft Play to schedule a free inspection. If needed, a repair will be made. Soft Play has contacted all known businesses/operators directly. Businesses have also been advised to communicate to customers to not use the Sky Wheel until it is inspected and, if necessary, repaired. |
| Retailers › Name | Sold to McDonalds, YMCA, Lifetime Fitness, Burger King, Crunch Fitness, LTF Club Organizations and other fitness and recreational play areas for use by children from June 2009 through July 2022 for about $624. |
| Recall Date | 2023-07-27T00:00:00 |
| Description | This recall involves Sky Wheels, which are an individual active play component manufactured for and sold to businesses. They can be incorporated into a larger indoor soft-contained play system. The Sky Wheel is comprised of a 14-inch diameter 4-spoke metal wheel attached to a downward facing milled and threaded shaft which is supported from an overhead bar within the play system framing structure. |
| Recall Number | 23776 |
| Manufacturers › Name | Soft Play LLC, of Huntersville, North Carolina |
| Remedy Options › Option | Repair |
| Consumer Contact | Soft Play at 800-782-7529 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at https://www.softplay.com/product/sky-wheels/ or at www.softplay.com and click on "Customer Service" at the bottom of the page, then click on the "Recall" tab in the middle of the page for more information. |
| Last Publish Date | 2023-07-27T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Soft Play Recalls Sky Wheels Due to Fall Hazard and Risk of Injury to Children (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableSoft Play LLC, of Huntersville, North Carolina
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🚨 SAFETY ALERT: Soft Play LLC, of Huntersville, North Carolina - Soft Play Recalls Sky Wheels Due to Fall Hazard and Risk of Injury to Children (Recall Alert) Check if your household is affected: https://therecallfile.com/fr/recalls/soft-play-recalls-sky-wheels-due-to-fall-hazard-and-risk-of-injury-to/CPSC-23776
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