Shimano Recalls Cranksets for Bicycles Due to Crash Hazard
USShimano Recalls Cranksets for Bicycles Due to Crash Hazard
Motif du rappel / Danger
TranslatedThe recalled bonded crank parts can separate and break, posing a crash hazard to consumers.
Description du produit & Identification
TranslatedThis recall involves Shimano Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100 and FC-R9100P 11-Speed Bonded Hollowtech Road Cranksets manufactured prior to July 2019 sold individually and on bicycles sold by other manufacturers such as Trek and Specialized. A crankset is the component of the bicycle that the chain and pedals attach to for pedaling. The recalled models have printed 'Ultegra' or Dura Ace' logos on the arm. The affected models are pre-July 2019 production and have the following two letter production code on backside of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.
Produits concernés
Translated11-Speed Bonded Hollowtech II Road Cranksets
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Shimano-Recalls-Cranksets-for-Bicycles-Due-to-Crash-Hazard |
| Title | Shimano Recalls Cranksets for Bicycles Due to Crash Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Shimano-date-code.png |
| Images › 1 › Caption | Recalled Shimano Hollowtech Road location of two-letter date code on crank arm |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Shimano-ultegra-FC-6800.png |
| Images › 2 › Caption | Recalled Shimano Hollowtech Road Ultegra FC-6800 Crankset |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Shimano-ultegra-FC-9000.png |
| Images › 3 › Caption | Recalled Shimano Hollowtech Road Dura-Ace FC-9000 Crankset |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Shimano-ultegra-FC-R8000.png |
| Images › 4 › Caption | Recalled Shimano Hollowtech Road Ultegra FC-R8000 Crankset |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/Shimano-Dura-Ace-FC-R9100P.png |
| Images › 5 › Caption | Recalled Shimano Hollowtech Road Dura-Ace FC-R9100P Crankset |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/Shimano-Dura-Ace-FC-R9100.png |
| Images › 6 › Caption | Recalled Shimano Hollowtech Road Dura-Ace FC-R9100 Crankset |
| Hazards › Name | The recalled bonded crank parts can separate and break, posing a crash hazard to consumers. |
| Injuries › Name | The firm has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations. |
| Products › Name | 11-Speed Bonded Hollowtech II Road Cranksets |
| Products › Number Of Units | About 680,000 (In addition, 80,000 were sold in Canada) |
| Recall I D | 9719 |
| Remedies › Name | Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation. |
| Retailers › Name | Bicycle stores nationwide from January 2012 through August 2023 for between $270 and $1,500. |
| Recall Date | 2023-09-21T00:00:00 |
| Description | This recall involves Shimano Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100 and FC-R9100P 11-Speed Bonded Hollowtech Road Cranksets manufactured prior to July 2019 sold individually and on bicycles sold by other manufacturers such as Trek and Specialized. A crankset is the component of the bicycle that the chain and pedals attach to for pedaling. The recalled models have printed 'Ultegra' or Dura Ace' logos on the arm. The affected models are pre-July 2019 production and have the following two letter production code on backside of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF. |
| Distributors › Name | Shimano North America Bicycle Inc., of Irvine, California |
| Recall Number | 23294 |
| Remedy Options › 1 › Option | Inspect |
| Remedy Options › 2 › Option | Replace |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/shimano-11-speed-bonded-hollowtech-ii-road-cranksets-recalled-due-risk-injury-crash |
| Consumer Contact | Shimano toll-free at 844-776-0315 from 8 a.m. to 5 p.m. PT Monday through Friday or online at https://bike.shimano.com/en-US/information/customer-services.html or https://bike.shimano.com/en-US/home.html and click "Information" then "Safety Recalls" at the top of the page for more information. |
| Last Publish Date | 2023-09-21T00:00:00 |
| Manufacturer Countries › Country | Japan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Shimano Recalls Cranksets for Bicycles Due to Crash Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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