Scandia 'Verdant LE' Pellet Heater
AustraliaScandia 'Verdant LE' Pellet Heater
Motif du rappel / Danger
TranslatedThe screws that hold the controller in place, forming part of the earth connection, could become loose. This may allow the earth connection to break which will affect the electrical safety of the pellet heater.
Description du produit & Identification
TranslatedReason / Defects: The screws that hold the controller in place, forming part of the earth connection, could become loose. This may allow the earth connection to break which will affect the electrical safety of the pellet heater. Hazards: Risk of electric shock. What to do: Consumers should immediately stop using the heater, turn off the power at the wall and disconnect the plug. Consumers should contact Scandia to assess if an on-site inspection and repair is necessary. For more information, consumers should contract Scandia Service on (03) 8579 5911 (Monday to Friday, 8am - 4pm AEDT) or email verdant@scandiagroup.com.au
Produits concernés
TranslatedA pellet fire heater for domestic space heating. The Model Number and Serial Number are located on Compliance Plate on the back the pellet fire. The Item Number is located on product carton. Affected products have Model Number SCPH02, Item Number 3171530 and Serial Numbers SCPH02-XX-YYYY, where X and Y may be any number.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 3fe8bbe2-3f12-4338-a45b-4c257631aeb2 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/scandia-verdant-le-pellet-heater |
| Pub Date | Wed, 11 Mar 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Scandia%20Verdant%20Pellet%20Heater.jpg?itok=gNiDydbE |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Scandia 'Verdant LE' Pellet Heater?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Aperçu
- Niveau de risque["Heating and cooling products","Home electrical appliances"]
- DistributionAustralia
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🚨 SAFETY ALERT: Scandia 'Verdant LE' Pellet Heater Check if your household is affected: https://therecallfile.com/fr/recalls/scandia-verdant-le-pellet-heater/AU-3fe8bbe2-3f12-4338-a45b-4c257631aeb2
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