Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard
USRinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard
Motif du rappel / Danger
TranslatedThe boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard.
Description du produit & Identification
TranslatedThis recall involves Rinnai-brand i-Series Plus residential wall-mounted gas boilers with model numbers IP175S, IP199S, IP175199C and IP199199C. The top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers. The boilers are rectangular and metal and have the name Rinnai printed in black near the top and a temperature display/keypad near the bottom of the front of the boiler.
Produits concernés
TranslatedRinnai i-Series Plus gas boilers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Rinnai-America-Recalls-Boilers-Due-to-Carbon-Monoxide-CO-Poisoning-Hazard |
| Title | Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Rinnai-1.jpg |
| Images › 1 › Caption | Recalled i-Series Plus Boiler |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Rinnai-2.jpg |
| Images › 2 › Caption | Recalled i-Series Plus Boiler Label |
| Hazards › Name | The boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard. |
| Injuries › Name | None reported |
| Products › Name | Rinnai i-Series Plus gas boilers |
| Products › Number Of Units | About 2,030 (In addition, 249 were sold in Canada) |
| Recall I D | 10293 |
| Remedies › Name | Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. |
| Importers › Name | Rinnai America Corporation, of Peachtree City, Georgia |
| Retailers › Name | Independent heating and plumbing contractors and wholesale distributors nationwide, and online at Amazon.com, Homedepot.com and Lowes.com from September 2024 through February 2025 for between $3,900 and $5,000. |
| Recall Date | 2025-06-05T00:00:00 |
| Description | This recall involves Rinnai-brand i-Series Plus residential wall-mounted gas boilers with model numbers IP175S, IP199S, IP175199C and IP199199C. The top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers. The boilers are rectangular and metal and have the name Rinnai printed in black near the top and a temperature display/keypad near the bottom of the front of the boiler. |
| Recall Number | 25313 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/rinnai-series-plus-boilers-recalled-due-poisoning-hazard |
| Consumer Contact | Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recall@rinnai.us, or online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on "Recall" at the bottom of the page for more information. |
| Last Publish Date | 2025-06-05T00:00:00 |
| Manufacturer Countries › Country | Japan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/rinnai-america-recalls-boilers-due-to-carbon-monoxide-co-poisoning-haz/CPSC-25313
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