Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards
USRepublic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards
Motif du rappel / Danger
TranslatedThe charging cable can overheat and partially melt, posing a burn hazard.
Description du produit & Identification
TranslatedThe recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.
Produits concernés
TranslatedCharging Cable for Relay Screenless Communication Devices
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/Republic-Wireless-Recalls-Relay-Charging-Cables-Due-to-Overheating-and-Burn-Hazards |
| Title | Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1_60.png |
| Images › 1 › Caption | Recalled Charging Cable for Relay Screenless Communication Device |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2_46.png |
| Images › 2 › Caption | Recalled Relay Charging Cables Do Not Have “RELAY” Imprinted on the Back |
| Hazards › Name | The charging cable can overheat and partially melt, posing a burn hazard. |
| Injuries › Name | Republic has received two reports of incidents of the charging cable overheating. No injuries have been reported. |
| Products › Name | Charging Cable for Relay Screenless Communication Devices |
| Products › Number Of Units | About 15,000 |
| Recall I D | 8836 |
| Remedies › Name | Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement. |
| Importers › Name | Republic Wireless Inc., of Raleigh, North Carolina |
| Retailers › Name | Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100. Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019. |
| Recall Date | 2020-06-17T00:00:00 |
| Description | The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk. |
| Recall Number | 20139 |
| Remedy Options › Option | Replace |
| Consumer Contact | By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053. |
| Last Publish Date | 2020-06-17T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards Check if your household is affected: https://therecallfile.com/fr/recalls/republic-wireless-recalls-relay-charging-cables-due-to-overheating-and/CPSC-20139
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