Regency Fireplace Products Recalls Gas Stove Fireplaces Due to Explosion and Injury Hazards
USRegency Fireplace Products Recalls Gas Stove Fireplaces Due to Explosion and Injury Hazards
Recalling Firm: FPI Fireplace Products International Ltd., of Canada
Motif du rappel / Danger
TranslatedThe pressure release system can fail and cause the gas stove to explode, posing explosion and injury hazards.
Description du produit & Identification
TranslatedThis recall involves Regency Ultimate U37 and U39 direct vent gas stove fireplaces. They were sold in black and have gold or silver trim around the glass doors. "Regency" is printed on the front, bottom left corner of the pedestals of the stoves. The following model and serial numbers are included in the recall and are printed on a label located on the inside of the front panel door. Model Number Serial Number Range U39 41001 - 42602 223000001 - 223008520 315000001 - 315012548 U37 13735 - 13763 31001 - 31795 221000025 - 221002269 221031585 - 221031745 313000001 - 313000457
Produits concernés
TranslatedRegency Ultimate direct vent gas stove fireplaces (models U37 and U39)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Regency-Fireplace-Products-Recalls-Gas-Stove-Fireplaces-Due-to-Explosion-and-Injury-Hazards |
| Title | Regency Fireplace Products Recalls Gas Stove Fireplaces Due to Explosion and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/993_1.jpeg |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/993_2.png |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/993_3.jpeg |
| Hazards › Name | The pressure release system can fail and cause the gas stove to explode, posing explosion and injury hazards. |
| Injuries › Name | Regency has received three reports of the pressure system failing, and one report of the door hinge breaking, including one incident that resulted in minor cuts to the consumer's legs. |
| Products › Name | Regency Ultimate direct vent gas stove fireplaces (models U37 and U39) |
| Products › Number Of Units | About 13,700 (in addition, 11,300 were sold in Canada and 10 were sold in Mexico) |
| Recall I D | 8324 |
| Remedies › Name | Consumers should immediately stop using the recalled gas stoves, turn off the gas supply to the unit, and contact Regency to schedule a free repair. |
| Importers › Name | Fireplace Products U.S. Inc., of Blaine, Wash. |
| Retailers › Name | Fireplace distributors and stores nationwide from January 2001 through January 2018 for about $2,800. |
| Recall Date | 2018-05-15T00:00:00 |
| Description | This recall involves Regency Ultimate U37 and U39 direct vent gas stove fireplaces. They were sold in black and have gold or silver trim around the glass doors. "Regency" is printed on the front, bottom left corner of the pedestals of the stoves. The following model and serial numbers are included in the recall and are printed on a label located on the inside of the front panel door. Model Number Serial Number Range U39 41001 - 42602 223000001 - 223008520 315000001 - 315012548 U37 13735 - 13763 31001 - 31795 221000025 - 221002269 221031585 - 221031745 313000001 - 313000457 |
| Distributors › Name | FPI Fireplace Products International Ltd., of Canada |
| Recall Number | 18156 |
| Manufacturers › Name | FPI Fireplace Products International Ltd., of Canada |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/66774r-eng.php |
| Consumer Contact | Regency toll-free at 866-867-4328 from 8 a.m. to 7 p.m. ET Monday through Friday, email at u39@regency-fire.com or online at www.regency-fire.com and click on “U39 notice” at the bottom of the page for more information. |
| Last Publish Date | 2018-05-15T00:00:00 |
| Manufacturer Countries › Country | Canada |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Regency Fireplace Products Recalls Gas Stove Fireplaces Due to Explosion and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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