Quest Carpets – assorted colours and styles
AustraliaQuest Carpets – assorted colours and styles
Motif du rappel / Danger
TranslatedThe products do not comply with the mandatory fire rating under the National Construction Code for certain building types, including apartment buildings, accommodation for the aged, offices, shops, factories and public buildings. A fire rating is not required under the National Construction Code for detached houses and certain other buildings.
Description du produit & Identification
TranslatedReason / Defects: The products do not comply with the mandatory fire rating under the National Construction Code for certain building types, including apartment buildings, accommodation for the aged, offices, shops, factories and public buildings. A fire rating is not required under the National Construction Code for detached houses and certain other buildings. Hazards: There is a risk of serious injury and property damage if the carpets catch fire. What to do: Consumers should contact Quest Carpets to check their carpet and have their carpet replaced if affected. Consumers can contact Quest Carpets on reception@questcarpet.com.au or by calling 1800 337 404 (9am to 5pm Monday to Friday) AEST. Consumers can also scan the QR code in the recall advertisement to check if their carpet is affected.
Produits concernés
TranslatedQuest Carpets products sold in these styles and periods – including under a variety of brand names by different retailers: Range name: Other brand names include: Sale dates: Eureka Macan, Eureka Towers, Kemble, Elsden, City Coast, Gold Rush, Emerald Hill, Meridian Sea 1 August 2022 - 1 August 2024 Mediterranean Stanton Park, Eagle Ridge 3, Seaview, Cameo, Point Peron, Grand Appeal 1 January 2023 - 1 August 2024 Pacific Plaza Twist, Ashton Twist, Oceanic, Molaro, Hawaiian Views, Manor House, Saratoga, Visionary 1 October 2023 - 1 August 2024 Crossley Twist Essex Place, Venice, Riverside, Quiet Time, Sycamore Lane, Santa Clara, Coventry Twist 16 January 2024 - 1 August 2024 Mantra Edge, Millsbrook, Hovea Tree, Derry, Aussie Rules 23 March 2024 - 1 August 2024 Ten 40 Brightside 6 May 2024 - 1 August 2024 California Dreams Indiana, Kymiko, Newtown, Natural Grace 12 May 2024 - 1 August 2024 Spring Cove Lenah Valley, Danestone 15 May 2024 - 1 August 2024 Pluto Evoke, Lucido, Urban Boutique, College Park 27 June 2024 - 1 August 2024
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | f74bddab-1b7a-44eb-aa46-d189c93653fd |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/quest-carpets-%E2%80%93-assorted-colours-and-styles |
| Pub Date | Mon, 11 Nov 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Eureka%20Pinnacle.jpg?itok=91oQgOh- |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Quest Carpets – assorted colours and styles?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Aperçu
- Niveau de risqueIndoor furniture and furnishings
- DistributionAustralia
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🚨 SAFETY ALERT: Quest Carpets – assorted colours and styles Check if your household is affected: https://therecallfile.com/fr/recalls/quest-carpets-assorted-colours-and-styles/AU-f74bddab-1b7a-44eb-aa46-d189c93653fd
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