Prevost Car (US) Inc. - Wheelchair May Become Unstable/FVMSS 403 & 404
USPrevost Car (US) Inc. - Wheelchair May Become Unstable/FVMSS 403 & 404
Recalling Firm: Prevost Car (US) Inc.
Motif du rappel / Danger
TranslatedAn unstable wheelchair increases the risk of injury to lift occupants.
Description du produit & Identification
TranslatedPrevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."
Produits concernés
TranslatedWheelchair May Become Unstable/FVMSS 403 & 404
Additional Source Details
| Field | Value |
|---|---|
| Subject | Wheelchair May Become Unstable/FVMSS 403 & 404 |
| Nhtsa id | 24V523000 |
| Component | EQUIPMENT ADAPTIVE/MOBILITY |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V523000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Prevost Car (US) Inc. |
| Defect summary | Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations." |
| Completion rate | 17.31 |
| Corrective action | Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26. |
| Consequence summary | An unstable wheelchair increases the risk of injury to lift occupants. |
| Mfr campaign number | SR24-26 |
| Potentially affected | 2653 |
| Report received date | 2024-07-09T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Prevost Car (US) Inc. - Wheelchair May Become Unstable/FVMSS 403 & 404?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Aperçu
- Entreprise responsablePrevost Car (US) Inc.
- Niveau de risqueEQUIPMENT ADAPTIVE/MOBILITY
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🚨 SAFETY ALERT: Prevost Car (US) Inc. - Prevost Car (US) Inc. - Wheelchair May Become Unstable/FVMSS 403 & 404 Check if your household is affected: https://therecallfile.com/fr/recalls/prevost-car-us-inc-wheelchair-may-become-unstable-fvmss-403-404/NHTSA-24V523000
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