Powerwall 2 (updated)
AustraliaPowerwall 2 (updated)
Motif du rappel / Danger
TranslatedTesla has identified certain lithium-ion battery cells from a third-party supplier in a subset of Powerwall 2 systems that may fail and overheat. Tesla has received reports of Powerwall 2 units with the affected battery cells smoking or emitting flames, resulting in minor property damage.
Description du produit & Identification
TranslatedReason / Defects: Tesla has identified certain lithium-ion battery cells from a third-party supplier in a subset of Powerwall 2 systems that may fail and overheat. Tesla has received reports of Powerwall 2 units with the affected battery cells smoking or emitting flames, resulting in minor property damage. Hazards: Most affected units have already been remotely discharged by Tesla. While the risk of overheating is now very low, if it does occur, it may lead to a fire that could cause serious injury, death or damage to property. A few incidents have occurred and caused damage to property. No injuries have been reported. What to do: Consumers should check to confirm that their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is affected. Affected consumers may already notice that their Powerwall 2 system has been remotely discharged. For those affected units not already discharged, Tesla will remotely discharge affected Powerwall 2 systems that are online to mitigate any risk of overheating until the replacement can be carried out. Affected units will be replaced at no cost. Tesla will consider compensation for lost energy savings from discharged Powerwall 2 systems on a case by case basis. Tesla or a third-party service provider will contact consumers who have an affected Powerwall 2 unit to schedule replacements. For more information, please refer to the Tesla App or contact Tesla at the contact details below. Call toll free 1800 958 369 between 8:00 am and 6:00 pm AEST. Email: PWNoticeANZ@tesla.com Visit: https://www.tesla.com/en_au/support/energy/powerwall/own/powerwall-2-replacement
Produits concernés
TranslatedThis recall was updated on 13 April 2026 to extend the dates available for sale from 1 November 2020 to 23 August 2025. Tesla Powerwall 2 is a fully-integrated AC battery system for residential or light commercial use. Its rechargeable lithium-ion battery pack provides energy storage for solar self-consumption, time-based control, and backup.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 97cfae67-51e7-4eb5-b29b-209b23f447bc |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/powerwall-2-updated |
| Pub Date | Tue, 16 Sep 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Tesla%20Powerwall%202.png?itok=b1_gfIGg |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Powerwall 2 (updated)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Vérifiez les autres produits de votre foyer
Outils gratuitsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Aperçu
- Niveau de risquePower supply and storage
- DistributionAustralia
📢 Partager l’alerte
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Powerwall 2 (updated) Check if your household is affected: https://therecallfile.com/fr/recalls/powerwall-2-updated/AU-97cfae67-51e7-4eb5-b29b-209b23f447bc
Rejoindre la liste d’alerte
Recevez des alertes e-mail instantanées dès qu’un rappel critique est publié.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Rappels associés
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag