Optimus Recalls Portable Electric Heaters Due to Fire Hazard
USOptimus Recalls Portable Electric Heaters Due to Fire Hazard
Recalling Firm: Dongguang Hong-Hwa Electric Co. Ltd.
Motif du rappel / Danger
TranslatedThe heater design can fail to prevent ignition of nearby combustible materials that come in contact with the unit, posing a fire hazard to the consumer.
Description du produit & Identification
TranslatedThis recall involves two models of Optimus Infrared Quartz Radiant heaters with model numbers H-5210, produced in 2011 and H-5211, produced in 2012. The model number and the year of production appear on a label on the back of the heater. The recalled heaters are white and are approximately 12-inches wide by 13-inches tall by 6-inches deep. "Optimus" is printed on the top left of the heater. The control knob is located on the top right side of the heater.
Produits concernés
TranslatedPortable Infrared Radiant Quartz Electric Space Heaters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2013/Optimus-Recalls-Portable-Electric-Heaters |
| Title | Optimus Recalls Portable Electric Heaters Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2013.13191.Optimus%2520Heater%2520H-5210%2520LARGE.jpg |
| Images › 1 › Caption | Optimus heater H-5210 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2013.13191.Optimus%2520Heater%2520H-5211%2520LARGE.jpg |
| Images › 2 › Caption | Optimus heater H-5211 |
| Hazards › Name | The heater design can fail to prevent ignition of nearby combustible materials that come in contact with the unit, posing a fire hazard to the consumer. |
| Injuries › Name | None reported. |
| Products › Name | Portable Infrared Radiant Quartz Electric Space Heaters |
| Products › Type | Portable Electric Heaters |
| Products › Category I D | 67922 |
| Products › Number Of Units | About 355,000 |
| Recall I D | 1377 |
| Remedies › Name | Consumers should immediately stop using the recalled heaters and contact Optimus to request a free replacement heater. Consumers have the option of a comparable ceramic heater or new model quartz radiant heater, model H-5510, which will be available after August 2013. |
| Importers › Name | Optimus Enterprise Inc., of Anaheim, Calif. |
| Retailers › Name | Best Buy Market Place, Family Dollar, Heartland, Northern Tool, Rite Aid and other stores nationwide and online at Amazon.com, ebay.com and Walmart.com from October 2011 through December 2012 for between $25 and $30. |
| Recall Date | 2013-05-15T00:00:00 |
| Description | This recall involves two models of Optimus Infrared Quartz Radiant heaters with model numbers H-5210, produced in 2011 and H-5211, produced in 2012. The model number and the year of production appear on a label on the back of the heater. The recalled heaters are white and are approximately 12-inches wide by 13-inches tall by 6-inches deep. "Optimus" is printed on the top left of the heater. The control knob is located on the top right side of the heater. |
| Recall Number | 13191 |
| Manufacturers › Name | Dongguang Hong-Hwa Electric Co. Ltd. |
| Remedy Options › Option | Replace |
| Consumer Contact | Optimus Enterprise Inc. toll-free at (888) 672-5832 from 10 a.m. to 12:30 p.m. and 1:30 p.m. to 3 p.m. PT Monday through Friday, or online at www.optimusent.com and click on "recall" for more information. Consumers can also email the firm at return.optimus@gmail.com. |
| Last Publish Date | 2016-04-28T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Optimus Recalls Portable Electric Heaters Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableDongguang Hong-Hwa Electric Co. Ltd.
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🚨 SAFETY ALERT: Dongguang Hong-Hwa Electric Co. Ltd. - Optimus Recalls Portable Electric Heaters Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/optimus-recalls-portable-electric-heaters-due-to-fire-hazard/CPSC-13191
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