NTI Brand Boilers Recalled Due to Fire and Carbon Monoxide (CO) Poisoning Hazards and Risk of Serious Injury or Death; Made by NTI Boilers
USNTI Brand Boilers Recalled Due to Fire and Carbon Monoxide (CO) Poisoning Hazards and Risk of Serious Injury or Death; Made by NTI Boilers
Recalling Firm: NTI Boilers Inc., of Canada
Description du produit & Identification
TranslatedThis recall involves NTI-brand TRX Series II residential wall-mounted gas boilers with model numbers TRX150, TRX199 and TRX199C. The boilers are gray in color and measure about 20 inches wide and 34 inches high. The serial number, model number and product name are located on the rating plate on the left-hand side of the boiler Model Name/ Number Serial Number(s) or Range TRX Series II / TRX150 3314306C8 (242830000177-250130000073) TRX Series II / TRX199 3314307C8 (242740000006-250220000014) TRX Series II / TRX199C 3314308C8 (242750000127-250410000051)
Produits concernés
TranslatedNTI residential gas boilers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/NTI-Brand-Boilers-Recalled-Due-to-Fire-and-Carbon-Monoxide-CO-Poisoning-Hazards-and-Risk-of-Serious-Injury-or-Death-Made-by-NTI-Boilers |
| Title | NTI Brand Boilers Recalled Due to Fire and Carbon Monoxide (CO) Poisoning Hazards and Risk of Serious Injury or Death; Made by NTI Boilers |
| Images › U R L | https://www.cpsc.gov/s3fs-public/TRX-boiler.PNG |
| Images › Caption | Recalled TRX Series II boiler |
| Injuries › Name | None reported |
| Products › Name | NTI residential gas boilers |
| Products › Number Of Units | About 323 (In addition, 459 were sold in Canada) |
| Recall I D | 10306 |
| Remedies › Name | The boiler door can fail to seal properly, due to incorrect burner door studs, allowing flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury. |
| Importers › Name | NTI Boilers Inc., of Canada |
| Retailers › Name | Independent heating and plumbing contractors and wholesale distributors nationwide from September 2024 through February 2025 for between $3,400 and $4,100. |
| Recall Date | 2025-06-05T00:00:00 |
| Description | This recall involves NTI-brand TRX Series II residential wall-mounted gas boilers with model numbers TRX150, TRX199 and TRX199C. The boilers are gray in color and measure about 20 inches wide and 34 inches high. The serial number, model number and product name are located on the rating plate on the left-hand side of the boiler Model Name/ Number Serial Number(s) or Range TRX Series II / TRX150 3314306C8 (242830000177-250130000073) TRX Series II / TRX199 3314307C8 (242740000006-250220000014) TRX Series II / TRX199C 3314308C8 (242750000127-250410000051) |
| Recall Number | 25326 |
| Manufacturers › Name | NTI Boilers Inc., of Canada |
| Remedy Options › Option | Consumers should immediately stop using the recalled boilers and contact NTI Boilers to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes. |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/nti-trx-series-ii-wall-hung-gas-fired-boiler-recalled-due-risk-fire-and-carbon |
| Consumer Contact | NTI Boilers toll-free at 800-688-2575 from 7 a.m. to 8 p.m. ET Monday through Friday, email at recall@ntiboilers.com, or online at http://www.ntiboilers.com/trx-safety-recall or at www.ntiboilers.com and click on "Urgent Recall" at the top of the page for more information. |
| Last Publish Date | 2025-06-05T00:00:00 |
| Manufacturer Countries › Country | Canada |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought NTI Brand Boilers Recalled Due to Fire and Carbon Monoxide (CO) Poisoning Hazards and Risk of Serious Injury or Death...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: NTI Boilers Inc., of Canada - NTI Brand Boilers Recalled Due to Fire and Carbon Monoxide (CO) Poisoning Hazards and Risk of Serious Injury or Death; Made by NTI Boilers Check if your household is affected: https://therecallfile.com/fr/recalls/nti-brand-boilers-recalled-due-to-fire-and-carbon-monoxide-co-poisonin/CPSC-25326
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