NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard
USNetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard
Motif du rappel / Danger
TranslatedThe plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard.
Description du produit & Identification
TranslatedThis recall involves High-bay LED light fixtures that were sold in white, and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220 and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures.
Produits concernés
TranslatedHigh Bay LED light fixtures
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/NetZero-USA-Recalls-High-Bay-LED-Light-Fixtures-Due-to-Fire-Hazard |
| Title | NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/high-bay-1.png |
| Images › 1 › Caption | Recalled High Bay LED light fixture |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/high-bay-2.png |
| Images › 2 › Caption | The model number can be found on the back of High Bay LED light fixture |
| Hazards › Name | The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard. |
| Injuries › Name | The firm has received seven reports of loose LED boards burning. No injuries have been reported. |
| Products › Name | High Bay LED light fixtures |
| Products › Number Of Units | About 13,000 |
| Recall I D | 10101 |
| Remedies › Name | Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers. |
| Importers › Name | NetZero USA Holdings Inc., of Alpharetta, Georgia |
| Retailers › Name | NetZero USA, Citory Solutions, and Red Sail Developments and through other commercial distributors from August 2018 through October 2024 for between $100 and $415. |
| Recall Date | 2024-12-05T00:00:00 |
| Description | This recall involves High-bay LED light fixtures that were sold in white, and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220 and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures. |
| Recall Number | 25058 |
| Remedy Options › 1 › Option | Repair |
| Remedy Options › 2 › Option | Replace |
| Consumer Contact | NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information. |
| Last Publish Date | 2024-12-05T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/netzero-usa-recalls-high-bay-led-light-fixtures-due-to-fire-hazard/CPSC-25058
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