myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert)
USmyStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert)
Motif du rappel / Danger
TranslatedThe bicycle stem can break, posing crash and injury hazards to the rider.
Description du produit & Identification
TranslatedThis recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay.
Produits concernés
TranslatedStromer ST5 electric bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/myStromer-Recalls-Electric-Bicycles-Due-to-Crash-and-Injury-Hazards-Recall-Alert |
| Title | myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1_2.png |
| Images › 1 › Caption | Recalled Stromer ST5 e-bike |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2_5.jpg |
| Images › 2 › Caption | VIN location |
| Hazards › Name | The bicycle stem can break, posing crash and injury hazards to the rider. |
| Injuries › Name | myStromer has received one report of a stem breaking. No injuries have been reported. |
| Products › Name | Stromer ST5 electric bicycles |
| Products › Number Of Units | About 195 |
| Recall I D | 8511 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly. |
| Importers › Name | myStromerUSA Corp., dba Stromer, a subsidiary of myStromer AG, of Vista, Calif. |
| Retailers › Name | Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000. |
| Recall Date | 2019-03-19T00:00:00 |
| Description | This recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay. |
| Recall Number | 19729 |
| Remedy Options › Option | Repair |
| Consumer Contact | myStromer at 800-819-4262 from 9 a.m. to 5 p.m. PT Monday through Friday, 9 a.m. to 5 p.m. PT Saturday and Sunday, email at stem@stromerbike.com or online www.stromerbike.com and click on Recalls for more information |
| Last Publish Date | 2019-03-19T00:00:00 |
| Manufacturer Countries › Country | Switzerland |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert) Check if your household is affected: https://therecallfile.com/fr/recalls/mystromer-recalls-electric-bicycles-due-to-crash-and-injury-hazards-re/CPSC-19729
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