myCharge Recalls Powerbanks Due to Fire and Burn Hazards
USmyCharge Recalls Powerbanks Due to Fire and Burn Hazards
Motif du rappel / Danger
TranslatedThe powerbank's lithium-ion battery can overheat and ignite, posing fire and burn hazards.
Description du produit & Identification
TranslatedThis recall involves seven models of myCharge powerbanks used for powering and recharging electronic devices that have a USB interface, such as tablets, cell phones, Bluetooth speakers, e-readers, etc. The powerbanks have an anodized metallic case that is blue, black or gray. "myCharge" is written on the front of the product case. The model name can be found on the back of the product case and on the bottom panel of the product packaging. The date code is printed on the outer packaging and the product case, except for the Adventure Mega and Adventure Mega C models where the date code is printed on the underside of a flap on the top of the product case. The recalled powerbanks have the following model names, model numbers and date codes: Model Name Model Number Date Codes myCharge Adventure Mega Model No. AVC20KG-A 2818, 3718, 4018, or 4518 myCharge Adventure Mega C Model No. AVCQC20KG-A 2818 myCharge Razor Mega Model No. RZ20KK-A 3818, 4118, 4418, 4918, or 1719 myCharge Razor Mega C Model No. RZQC20KK-A 3818 myCharge Razor Super Model No. RZ24NK-A 0319 myCharge Razor Super C Model No. RZQC24NK-A 3319 or 3519 myCharge Razor Xtreme Model No. RZPD26BK-A 2818, 3718, or 3918
Produits concernés
TranslatedmyCharge powerbanks
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2022/myCharge-Recalls-Powerbanks-Due-to-Fire-and-Burn-Hazards |
| Title | myCharge Recalls Powerbanks Due to Fire and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_7.png |
| Images › 1 › Caption | Recalled myCharge Adventure Mega |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_28.png |
| Images › 2 › Caption | Recalled myCharge Adventure Mega C |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/pic3_24.png |
| Images › 3 › Caption | Recalled myCharge Razor Mega |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/pic4_19.png |
| Images › 4 › Caption | Recalled myCharge Razor Mega C |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/pic5_11.png |
| Images › 5 › Caption | Recalled myCharge Razor Super |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/pic6_7.png |
| Images › 6 › Caption | Recalled myCharge Razor Super C |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/pic7_7.png |
| Images › 7 › Caption | Recalled myCharge Razor Extreme PD |
| Hazards › Name | The powerbank's lithium-ion battery can overheat and ignite, posing fire and burn hazards. |
| Injuries › Name | myCharge has received 30 reports of the powerbanks overheating, resulting in seven injuries, including burns to the upper body, hands, legs, and/or feet of users, and/or property damage to household flooring, walls and furniture. |
| Products › Name | myCharge powerbanks |
| Products › Number Of Units | 67000 |
| Recall I D | 9161 |
| Remedies › Name | Consumers should immediately stop using the recalled powerbanks and contact myCharge for instructions on returning the battery to obtain a refund in the form of an electronic voucher for the full purchase price plus a 25% bonus for redemption on www.mycharge.com. |
| Importers › Name | RFA Brands LLC, d/b/a myCharge, of Birmingham, Mich. |
| Retailers › Name | Best Buy, Brainstorm, Hirsch Gifts, Hudson News, InMotion, Lapine, Power Sales, Projector World, and Target stores nationwide and online at www.amazon.com, www.mycharge.com and www.target.com and through the U.S. Marine Corps/Navy Exchange from August 2018 through December 2019 for between $70 and $100. |
| Recall Date | 2021-10-27T00:00:00 |
| Description | This recall involves seven models of myCharge powerbanks used for powering and recharging electronic devices that have a USB interface, such as tablets, cell phones, Bluetooth speakers, e-readers, etc. The powerbanks have an anodized metallic case that is blue, black or gray. "myCharge" is written on the front of the product case. The model name can be found on the back of the product case and on the bottom panel of the product packaging. The date code is printed on the outer packaging and the product case, except for the Adventure Mega and Adventure Mega C models where the date code is printed on the underside of a flap on the top of the product case. The recalled powerbanks have the following model names, model numbers and date codes: Model Name Model Number Date Codes myCharge Adventure Mega Model No. AVC20KG-A 2818, 3718, 4018, or 4518 myCharge Adventure Mega C Model No. AVCQC20KG-A 2818 myCharge Razor Mega Model No. RZ20KK-A 3818, 4118, 4418, 4918, or 1719 myCharge Razor Mega C Model No. RZQC20KK-A 3818 myCharge Razor Super Model No. RZ24NK-A 0319 myCharge Razor Super C Model No. RZQC24NK-A 3319 or 3519 myCharge Razor Xtreme Model No. RZPD26BK-A 2818, 3718, or 3918 |
| Recall Number | 22009 |
| Remedy Options › Option | Refund |
| Consumer Contact | myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, email at compliance@mycharge.com, or online at https://mycharge.com/pages/productsafety or www.mycharge.com and click on "PRODUCT SAFETY" at the bottom of the page for more information. |
| Last Publish Date | 2021-10-27T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought myCharge Recalls Powerbanks Due to Fire and Burn Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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