Health CanadaGeneral Alert

MHZ Duo Soft Roller Shade​ recalled due to choking hazard

Publié le: 25 mai 2026ID du rappel: 82108Catégorie: Produits de ConsommationPays: Canada
Canada
Safety AlertHealth CanadaCanadaCanada

MHZ Duo Soft Roller Shade​ recalled due to choking hazard

Recalling Firm: Consumer product safety

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Motif du rappel / Danger

Choking hazard

Description du produit & Identification

Consumers should immediately contact MHZ-NA Blinds & Shading Solutions Inc. to obtain a free end cap replacement kit. Consumers may continue to use the product while waiting for the end cap replacement kit. For more information, consumers can contact MHZ-NA Blinds & Shading Solutions Inc. by telephone at 1-800-720-5087, 8:30-3:30 PM PST, Monday to Friday, by email at info@mhz-na.com or visit the company website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Produits concernés

Duo Soft Roller Shade

Additional Source Details

FieldValue
N I D82108
U R Lhttps://recalls-rappels.canada.ca/en/alert-recall/mhz-duo-soft-roller-shade-recalled-due-choking-hazard
IssueChoking hazard
TitleMHZ Duo Soft Roller Shade​ recalled due to choking hazard
ProductDuo Soft Roller Shade
Archived0
CategoryHousehold items
Last updated2026-05-25
OrganizationConsumer product safety
What you should doConsumers should immediately contact MHZ-NA Blinds & Shading Solutions Inc. to obtain a free end cap replacement kit. Consumers may continue to use the product while waiting for the end cap replacement kit. For more information, consumers can contact MHZ-NA Blinds & Shading Solutions Inc. by telephone at 1-800-720-5087, 8:30-3:30 PM PST, Monday to Friday, by email at info@mhz-na.com or visit the company website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought MHZ Duo Soft Roller Shade​ recalled due to choking hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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  • Entreprise responsableConsumer product safety
Recall Hazard Severity
Caution (Class III)
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