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CPSCGeneral Alert

Marpac Recalls Sound Machines Due to Burn Hazard

Name: Marpac Recalls Sound Machines Due to Burn Hazard
Brand: Marpac, LLC, of Wilmington, N.C.
SKU: CPSC-19102
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 9 avril 2019ID du rappel: 19102Catégorie: Produits de ConsommationPays: États-Unis

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Motif du rappel / Danger

The sound machine's internal battery can leak and cause an electrical short, posing a burn hazard.

Description du produit & Identification

This recall involves Marpac Go travel sleep sound machines. The multi-use sound machine produces numerous different types of sound that block out distracting noise. The sound machine is white with a gray flip stand, an internal rechargeable battery, and comes with a USB cable. It measures about 3 inches high by 2 inches wide with the serial number located on a sticker on the back of the machine. The recalled units have a serial number range GT184600000 through GT184605200

Produits concernés

GO travel sleep sound machines

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2019/Marpac-Recalls-Sound-Machines-Due-to-Burn-Hazard
Title	Marpac Recalls Sound Machines Due to Burn Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/1_5.png
Images › 1 › Caption	Recalled Marpac GO Travel Sound Conditioner sound machine
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/2_5.png
Images › 2 › Caption	Serial number location for recalled Marpac GO Travel Sound Conditioner.
Hazards › Name	The sound machine's internal battery can leak and cause an electrical short, posing a burn hazard.
Injuries › Name	None reported
Products › Name	GO travel sleep sound machines
Products › Number Of Units	5000
Recall I D	8528
Remedies › Name	Consumers should immediately remove the sound machines from a charging source, stop using, and contact the firm for a full refund.
Importers › Name	Marpac, LLC, of Wilmington, N.C.
Retailers › Name	Online at marpac.com, amazon.com, amazon.co.uk, harriscomm.com, and bedbathandbeyond.com from January 2019 through February 2019 for about $40.
Recall Date	2019-04-09T00:00:00
Description	This recall involves Marpac Go travel sleep sound machines. The multi-use sound machine produces numerous different types of sound that block out distracting noise. The sound machine is white with a gray flip stand, an internal rechargeable battery, and comes with a USB cable. It measures about 3 inches high by 2 inches wide with the serial number located on a sticker on the back of the machine. The recalled units have a serial number range GT184600000 through GT184605200
Recall Number	19102
Manufacturers › Name	Marpac, LLC, of Wilmington, N.C.
Remedy Options › Option	Refund
Consumer Contact	Marpac at 800-999-6962 from 8:30 a.m. to 5:00 p.m. ET Monday through Thursday and 8:30 a.m. to 12:00 p.m. ET Friday, email at customerservice@marpac.com or online at https://marpac.com/ and click on “recall notice” for more information.
Last Publish Date	2019-04-09T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Marpac Recalls Sound Machines Due to Burn Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

Entreprise responsableMarpac, LLC, of Wilmington, N.C.

Recall Hazard Severity

Caution (Class III)

Alerte officielle de l’agence

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🚨 SAFETY ALERT: Marpac, LLC, of Wilmington, N.C. - Marpac Recalls Sound Machines Due to Burn Hazard

Check if your household is affected:
https://therecallfile.com/fr/recalls/marpac-recalls-sound-machines-due-to-burn-hazard/CPSC-19102

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