Lucid USA, Inc. - Software Error May Cause a Loss of Drive Power
USLucid USA, Inc. - Software Error May Cause a Loss of Drive Power
Recalling Firm: Lucid USA, Inc.
Motif du rappel / Danger
TranslatedA loss of drive power increases the risk of a crash.
Description du produit & Identification
TranslatedLucid USA, Inc. (Lucid) is recalling certain 2022-2023 Air vehicles. When a hardware communication fault is detected, the High Voltage Interlock (HVIL) software could disconnect the high voltage contactors while the vehicle is in motion, causing a loss of drive power.
Produits concernés
TranslatedSoftware Error May Cause a Loss of Drive Power
Additional Source Details
| Field | Value |
|---|---|
| Subject | Software Error May Cause a Loss of Drive Power |
| Nhtsa id | 24V497000 |
| Component | ELECTRICAL SYSTEM |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V497000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Lucid USA, Inc. |
| Defect summary | Lucid USA, Inc. (Lucid) is recalling certain 2022-2023 Air vehicles. When a hardware communication fault is detected, the High Voltage Interlock (HVIL) software could disconnect the high voltage contactors while the vehicle is in motion, causing a loss of drive power. |
| Completion rate | 97.49 |
| Corrective action | Lucid released an over-the-air (OTA) software update June 24, 2024, free of charge. Owner notification letters were mailed August 5, 2024. Owners may contact Lucid customer service at 1-888-995-8243. Lucid's number for this recall is SR-24-03-0. |
| Consequence summary | A loss of drive power increases the risk of a crash. |
| Mfr campaign number | SR-24-03-0 |
| Potentially affected | 5251 |
| Report received date | 2024-07-01T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Lucid USA, Inc. - Software Error May Cause a Loss of Drive Power?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableLucid USA, Inc.
- Niveau de risqueELECTRICAL SYSTEM
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🚨 SAFETY ALERT: Lucid USA, Inc. - Lucid USA, Inc. - Software Error May Cause a Loss of Drive Power Check if your household is affected: https://therecallfile.com/fr/recalls/lucid-usa-inc-software-error-may-cause-a-loss-of-drive-power/NHTSA-24V497000
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