LG ESS Home Energy Storage System Batteries

Affected batteries may overheat and catch on fire.

Reason / Defects: Affected batteries may overheat and catch on fire. Hazards: If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. What to do: 1. You should take urgent action in response to this recall, due to the serious fire risk associated with these batteries. 2. Visit https://www.lgessbattery.com/au/recall/recallnotice.lg and follow the instructions to find out if your battery is affected by the recall. 3. If you need help identifying affected batteries, immediately contact LGESAU by phone on 1300 677 273, by SMS to 0438 966 549 or by email to productau@lgensol.com . 4. If your battery is affected and you are yet to have it remedied, please switch the battery off and contact LGESAU to schedule a technician site visit to deliver a remedy. To minimise the risk of fire, please keep the battery switched off until a remedy has been provided. If you are unsure how to switch your battery off, please contact LGESAU for assistance. 5. LGESAU will provide a free replacement (or otherwise remove the battery at no cost to the consumer and provide a full refund if requested). If neither of the above remedies are acceptable to you, you will need to confirm this in writing or by phone with LGESAU. LGESAU will then discuss what, if any, alternative solution may be available to address the safety issue in your battery. 6. LGESAU will provide financial compensation to consumers to offset any increase to electricity bills due to switched off or shutdown batteries. For technical questions about the affected batteries, contact LGESAU by phone on 1300 178 064. Regulator Contacts For technical questions about the recall, contact Energy Safe Victoria . For all other queries related to the recall, contact the ACCC and quote the PRA number for this recall (PRA 2022/19550).

Additional advice from the ACCC dated 27 May 2024: On 17 May 2024, the ACCC accepted an enforceable undertaking from LG Energy Solution to take actions to protect consumers from risks posed by these recalled LG batteries. If you have an LG battery affected by this recall – even if it already has the diagnostic software installed, switch off your battery immediately and contact LG Energy Solution. Keep your battery switched off until further notice from LG Energy Solution. LG Energy Solution will provide compensation for higher energy costs due to switching off your battery. Additional advice from the ACCC dated 22 November 2023: The Assistant Treasurer has issued a Safety Warning Notice that contains information about the risks involved with the LG batteries affected by this recall and advises consumers to immediately shut down affected LG batteries until remedied. _____________________________________________________________________ These Energy Storage System (ESS) Home Batteries are installed in residential energy solar systems which allow owners to capture and store energy from solar panels. The batteries are installed in LG and non-LG branded residential energy solar systems and possibly in unbranded systems. However, each LG battery is marked with a unique serial number, which can be used to identify affected batteries. Affected LG battery models include: • RESU3.3 • RESU6.5 • RESU10 • RESU13 • RESU7H Type-R • RESU10H Type-C • RESU10H Type-R • RESU10H Type-R (Secondary) • EM048063P3S2 (Standalone Gen2 1P) • EM048063P3S4 (Standalone Gen2 1P) • EM048063P3S5 (Standalone Gen2 1P) • EM048126P3S7 (Standalone Gen2 2P) • EM048126P3S8 (Standalone Gen2 2P) Currently known systems that might contain affected batteries include LG branded RESU systems, SolaX Power Station, SolaX X-Cabinet, Opal Storage, Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve and VARTA Pulse Neo. The affected batteries are equipped with cells containing electrodes from all production lots manufactured from: • 21 January 2016 to 28 March 2017; and • 14 September 2018 to 30 June 2019. Batteries with cells manufactured between 29 March 2017 and 13 September 2018 are also subject to existing product safety recalls PRA 2020/18529 and PRA 2022/19420 because of the fire hazards they pose. These recalls require affected batteries to be switched off until interim or final remedies are applied, with financial compensations for consumers for higher energy bills due to switch offs or interim remedies.