Lexmark Ventures Recalls Solexio Hair Stylers Due to Electrocution or Shock Hazard
USLexmark Ventures Recalls Solexio Hair Stylers Due to Electrocution or Shock Hazard
Motif du rappel / Danger
TranslatedThe cord on the hair stylers can detach if the unit is dropped, posing an electrocution or shock hazard to users.
Description du produit & Identification
TranslatedThis recall involves lithium-ion battery packs and replacement batteries on XS series Pulsator, Swimmer, This recall involves Solexio STYLR Hair Stylers, which can be used to straighten hair. They are black with either a pink or gray colored handle, controls and lock switches with matching color on the power cord. They are approximately 11 inches long, 1.4 inches in diameter and weigh about 14.5 ounces. Product number "78T0100" for pink models and product number "78T0300" for gray models is printed on a black and gray label inside the barrel of the stylers. Affected models have a date code between 147 and 253. The date code is the middle three numbers of the serial number, which starts with 8081. The serial number is located below the product number on the silver and black label inside the barrel of the stylers.
Produits concernés
TranslatedSTYLR Hair Stylers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Lexmark-Ventures-Recalls-Solexio-Hair-Stylers-Due-to-Electrocution-or-Shock-Hazard |
| Title | Lexmark Ventures Recalls Solexio Hair Stylers Due to Electrocution or Shock Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/lexmark-styler-pink.png |
| Images › 1 › Caption | Recalled hair styler (pink) and packaging |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/lexmark-styler-gray.png |
| Images › 2 › Caption | Recalled hair styler (gray) and packaging |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/lexmark-styler-dates-pink.png |
| Images › 3 › Caption | Location of date codes for recalled hair styler (pink) |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/lexmark-styler-dates-gray.png |
| Images › 4 › Caption | Location of date codes for recalled hair styler (gray) |
| Hazards › Name | The cord on the hair stylers can detach if the unit is dropped, posing an electrocution or shock hazard to users. |
| Injuries › Name | None reported |
| Products › Name | STYLR Hair Stylers |
| Products › Number Of Units | About 26,830 |
| Recall I D | 9578 |
| Remedies › Name | Consumers should immediately stop using the recalled hair stylers and contact Solexio or the retailer or distributor from whom they purchased the product for a full refund. |
| Retailers › Name | Online at www.solexio.com and at professional salons and trade shows from December 2021 through February 2023 for about $300. |
| Recall Date | 2023-03-30T00:00:00 |
| Description | This recall involves lithium-ion battery packs and replacement batteries on XS series Pulsator, Swimmer, This recall involves Solexio STYLR Hair Stylers, which can be used to straighten hair. They are black with either a pink or gray colored handle, controls and lock switches with matching color on the power cord. They are approximately 11 inches long, 1.4 inches in diameter and weigh about 14.5 ounces. Product number "78T0100" for pink models and product number "78T0300" for gray models is printed on a black and gray label inside the barrel of the stylers. Affected models have a date code between 147 and 253. The date code is the middle three numbers of the serial number, which starts with 8081. The serial number is located below the product number on the silver and black label inside the barrel of the stylers. |
| Distributors › Name | Lexmark Ventures LLC, of Lexington, Kentucky |
| Recall Number | 23167 |
| Remedy Options › Option | Refund |
| Consumer Contact | Solexio toll-free at 866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday, by email at safety@solexio.com, or online at www.solexio.com/safety or www.solexio.com and click on "Recall" at the bottom of the page for more information. Consumers may also contact the retailer where it was sold for a full refund. |
| Last Publish Date | 2023-03-30T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Lexmark Ventures Recalls Solexio Hair Stylers Due to Electrocution or Shock Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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