Lexmark International Recalls Specialty Printers Due to Fire Hazard
USLexmark International Recalls Specialty Printers Due to Fire Hazard
Motif du rappel / Danger
TranslatedA metal part inside the printer can dislodge, posing a risk of fire.
Description du produit & Identification
TranslatedThis recall involves Lexmark specialty printers, models MS725dvn and MX725adve, used to print on paper, vinyl signs, banners and other plastics. The model numbers are located on the top cover and door of the printers. Model MX725dvn has a large multifunction sorter on the top of the printer. The printers have a white front and black top and sides. The front of the printers is marked with "Lexmark" in black and the green Lexmark logo.
Produits concernés
TranslatedMS725dvn and MX725adve Specialty Printers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Lexmark-International-Recalls-Specialty-Printers-Due-to-Fire-Hazard |
| Title | Lexmark International Recalls Specialty Printers Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Lexmark-1.png |
| Images › 1 › Caption | Recalled MS725dvn Specialty Printer |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Lexmark-2.png |
| Images › 2 › Caption | Recalled MX725adve Specialty Printer |
| Hazards › Name | A metal part inside the printer can dislodge, posing a risk of fire. |
| Injuries › Name | The firm has received two reports of the printers overheating including one reported fire. No damage or injuries have been reported. |
| Products › Name | MS725dvn and MX725adve Specialty Printers |
| Products › Number Of Units | About 43,510 (In addition, about 4,000 were sold in Canada) |
| Recall I D | 10125 |
| Remedies › Name | Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part. The repair part snaps into the unit inside the rear access panel. |
| Importers › Name | Lexmark International Inc., of Lexington, Kentucky |
| Retailers › Name | Online at lexmark.com, CDW Logistics, Tech Data Product Management Inc. and Insight Direct USA Inc. from June 2018 through November 2024 for between $1,000 and $4,200. |
| Recall Date | 2025-01-16T00:00:00 |
| Description | This recall involves Lexmark specialty printers, models MS725dvn and MX725adve, used to print on paper, vinyl signs, banners and other plastics. The model numbers are located on the top cover and door of the printers. Model MX725dvn has a large multifunction sorter on the top of the printer. The printers have a white front and black top and sides. The front of the printers is marked with "Lexmark" in black and the green Lexmark logo. |
| Recall Number | 25090 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/lexmark-specialty-printers-recalled-due-fire-hazard |
| Consumer Contact | Contact Lexmark toll-free at 866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday, by email at safety@lexmark.com, or online at http://www.lexmark.com/recall or http://www.lexmark.com and click on "Recall" at the bottom of the page for more information. |
| Last Publish Date | 2025-01-16T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Lexmark International Recalls Specialty Printers Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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