Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard
USLennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard
Motif du rappel / Danger
TranslatedInternal electrical components can fail, allowing the units to overheat, posing a fire hazard.
Description du produit & Identification
TranslatedThis recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall: Model Number Serial Number MPA018S4M-1P 6915XXXXXX or 6916XXXXXX MPA048S4S-1P 6915XXXXXX or 6916XXXXXX MPA048S4M-1P 6915XXXXXX or 6916XXXXXX
Produits concernés
TranslatedLennox Ductless Single-Zone and Multi-Zone heat pumps
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/Lennox-Industries-Recalls-Ductless-Heat-Pumps-Due-to-Fire-Hazard |
| Title | Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/8_2.jpg |
| Images › 1 › Caption | Recalled Lennox Ductless Heat Pumps- MPA048S4S MPA048S4M |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/7_3.jpg |
| Images › 2 › Caption | Recalled Lennox Ductless Heat Pumps- MPA018S4M |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/6_4.jpg |
| Images › 3 › Caption | Recalled Lennox Ductless Heat Pumps- Nameplate |
| Hazards › Name | Internal electrical components can fail, allowing the units to overheat, posing a fire hazard. |
| Injuries › Name | The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported. |
| Products › Name | Lennox Ductless Single-Zone and Multi-Zone heat pumps |
| Products › Number Of Units | About 1,650 (in addition, about 380 were sold in Canada) |
| Recall I D | 8757 |
| Remedies › Name | Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed. |
| Importers › Name | Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada |
| Retailers › Name | Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550. |
| Recall Date | 2020-02-27T00:00:00 |
| Description | This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall: Model Number Serial Number MPA018S4M-1P 6915XXXXXX or 6916XXXXXX MPA048S4S-1P 6915XXXXXX or 6916XXXXXX MPA048S4M-1P 6915XXXXXX or 6916XXXXXX |
| Recall Number | 20083 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2020/72035r-eng.php |
| Consumer Contact | Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of https://www.lennox.com or by visiting https://www.lennox.com/about/safety/product-recalls. |
| Last Publish Date | 2020-02-27T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/lennox-industries-recalls-ductless-heat-pumps-due-to-fire-hazard/CPSC-20083
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