Keyera Energy Recalls to Inspect Propane Gas Due to Fire and Explosion Hazards
USKeyera Energy Recalls to Inspect Propane Gas Due to Fire and Explosion Hazards
Recalling Firm: Keyera Energy Inc., of Houston, Texas
Motif du rappel / Danger
TranslatedThe recalled propane gas does not contain sufficient levels of odorant to help alert consumers to a gas leak. Failure to detect leaking gas can present fire, explosion and thermal burn hazards.
Description du produit & Identification
TranslatedThis recall involves under-odorized propane (LP) gas delivered to consumers for use in storage tanks or sold at retail locations in portable refillable cylinders (for use in recreational vehicles, barbeques, stoves and other appliances). The LP gas was also sold to businesses for commercial and industrial use. Keyera Energy Inc. does not sell propane directly to any retailers or consumers, but supplies propane to distributors that sell directly to retailers and consumers.
Produits concernés
TranslatedPropane (LP) gas
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Keyera-Energy-Recalls-to-Inspect-Propane-Gas-Due-to-Fire-and-Explosion-Hazards |
| Title | Keyera Energy Recalls to Inspect Propane Gas Due to Fire and Explosion Hazards |
| Images › U R L | https://www.cpsc.gov/s3fs-public/pic1_26.jpg |
| Hazards › Name | The recalled propane gas does not contain sufficient levels of odorant to help alert consumers to a gas leak. Failure to detect leaking gas can present fire, explosion and thermal burn hazards. |
| Injuries › Name | None reported |
| Products › Name | Propane (LP) gas |
| Products › Number Of Units | About 1.7 million gallons |
| Recall I D | 8338 |
| Remedies › Name | Consumers should not attempt to test the propane themselves. Instead, consumers who have propane delivered to storage tanks should immediately contact the retailer, supplier or Keyera Energy to arrange for a free inspection. If the inspection confirms that the propane contains insufficient odorant, Keyera Energy will arrange for additional odorization or a replacement of the under-odorized propane. Consumers should have carbon monoxide alarms in homes or other buildings that utilize propane gas. If consumers do smell even a faint odor of gas or a gas leak, they should immediately leave the building and call 911 or call their gas supplier. Do not light a match, turn on a light or switch on anything electrical. |
| Retailers › Name | Distributed in Texas and Louisiana by various companies and sold by retailers between February 2018 and April 2018. |
| Recall Date | 2018-06-05T00:00:00 |
| Description | This recall involves under-odorized propane (LP) gas delivered to consumers for use in storage tanks or sold at retail locations in portable refillable cylinders (for use in recreational vehicles, barbeques, stoves and other appliances). The LP gas was also sold to businesses for commercial and industrial use. Keyera Energy Inc. does not sell propane directly to any retailers or consumers, but supplies propane to distributors that sell directly to retailers and consumers. |
| Recall Number | 18172 |
| Manufacturers › Name | Keyera Energy Inc., of Houston, Texas |
| Remedy Options › 1 › Option | Replace |
| Remedy Options › 2 › Option | Repair |
| Consumer Contact | Keyera Energy toll-free at 844-879-8419 from 9 a.m. to 5 p.m. CT, email propane@keyera.com or online at www.keyera.com and click on “Propane Safety Update” on the Corporate Responsibility page or www.keypropaneupdate.com for more information. |
| Last Publish Date | 2018-06-05T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Keyera Energy Recalls to Inspect Propane Gas Due to Fire and Explosion Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Keyera Energy Inc., of Houston, Texas - Keyera Energy Recalls to Inspect Propane Gas Due to Fire and Explosion Hazards Check if your household is affected: https://therecallfile.com/fr/recalls/keyera-energy-recalls-to-inspect-propane-gas-due-to-fire-and-explosion/CPSC-18172
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