Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards
USIndigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards
Recalling Firm: Guangdong Totye, Ceramics, of Chaozhou, China
Motif du rappel / Danger
TranslatedThe recalled mugs can crack or break when filled with hot liquid, posing burn and laceration hazards.
Description du produit & Identification
TranslatedThis recall involves Indigo branded Papa Bear and Mama Bear mugs with batch numbers 1220, 0621, 1021or 0920. Indigo and the batch number are printed on the bottom of the mugs. The UPC number 882709402770 or 882709402763 is printed on a white price sticker on the bottom of the mugs. The mugs are made of ceramic and have a white exterior with either a "PAPA BEAR" or "MAMA BEAR" decal and white animal ears on the rim. The interior of the Papa Bear mug is blue and the interior of the Mama Bear mug is aqua. Indigo is printed on the bottom of the mugs.
Produits concernés
TranslatedIndigo branded Papa Bear and Mama Bear Mugs
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Indigo-Books-and-Music-Recalls-Indigo-Branded-Bear-Mugs-Due-to-Burn-and-Laceration-Hazards |
| Title | Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/RecalledIndigoPapaBearmug.png |
| Images › 1 › Caption | Recalled Indigo Papa Bear mug |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/RecalledIndigoMamaBearmug.png |
| Images › 2 › Caption | Recalled Indigo Mama Bear mug |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Locationofbatchcodeonthebottomofthemug.png |
| Images › 3 › Caption | Location of batch code on the bottom of the mug |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/TheUPCnumberisprintedonthepricestickeronthebottomofthemug.jpg |
| Images › 4 › Caption | The UPC number is printed on the price sticker on the bottom of the mug |
| Hazards › Name | The recalled mugs can crack or break when filled with hot liquid, posing burn and laceration hazards. |
| Injuries › Name | None reported |
| Products › Name | Indigo branded Papa Bear and Mama Bear Mugs |
| Products › Number Of Units | About 270 (In addition, about 29,232 were sold in Canada) |
| Recall I D | 9456 |
| Remedies › Name | Consumers should immediately stop using the recalled Papa Bear and Mama Bear mugs and return them to the Indigo store for a full refund. |
| Importers › Name | Indigo Books & Music Inc., of Short Hills, New Jersey |
| Retailers › Name | Exclusively at the Indigo store in Short Hills, New Jersey from December 2020 through May 2022 for about $12. |
| Recall Date | 2022-11-23T00:00:00 |
| Description | This recall involves Indigo branded Papa Bear and Mama Bear mugs with batch numbers 1220, 0621, 1021or 0920. Indigo and the batch number are printed on the bottom of the mugs. The UPC number 882709402770 or 882709402763 is printed on a white price sticker on the bottom of the mugs. The mugs are made of ceramic and have a white exterior with either a "PAPA BEAR" or "MAMA BEAR" decal and white animal ears on the rim. The interior of the Papa Bear mug is blue and the interior of the Mama Bear mug is aqua. Indigo is printed on the bottom of the mugs. |
| Product U P Cs › 1 › U P C | 882709402763 |
| Product U P Cs › 2 › U P C | 882709402770 |
| Distributors › Name | Indigo Books & Music Inc., of Short Hills, New Jersey |
| Recall Number | 23053 |
| Manufacturers › Name | Guangdong Totye, Ceramics, of Chaozhou, China |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/indigo-branded-papa-bear-and-mama-bear-mugs-recalled-due-burn-and-laceration-hazards |
| Consumer Contact | Indigo toll-free at 833-463-4461 from 8 a.m. to 9 p.m. ET Monday through Friday or from 10 a.m. to 6 p.m. ET Saturday and Sunday, by email at service@indigo.ca or online at www.chapters.indigo.ca/en-ca/product-recalls or www.indigo.ca and click on "Recall." |
| Last Publish Date | 2022-11-23T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableGuangdong Totye, Ceramics, of Chaozhou, China
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🚨 SAFETY ALERT: Guangdong Totye, Ceramics, of Chaozhou, China - Indigo Books & Music Recalls Indigo Branded Bear Mugs Due to Burn and Laceration Hazards Check if your household is affected: https://therecallfile.com/fr/recalls/indigo-books-music-recalls-indigo-branded-bear-mugs-due-to-burn-and-la/CPSC-23053
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